SAV Access Denied for "C:\System Volume Information"?
Hello Everyone-
I've got a question that's kinda bugging me. I've recently become the administrator for a Symantec corporate antivirus setup, running SAV 10. I've run across this error message:
Scan type: Auto-Protect Scan
Event: Risk Found!
Risk: AngryIPScanner
File: C:\System Volume Information\_restore{B4BFB1DE-A18D-4EEA-BFFA-077027462EF2}\RP18\A0012341.exe
Location: C:\System Volume Information\_restore{B4BFB1DE-A18D-4EEA-BFFA-077027462EF2}\RP18
Computer: LQ1-052
User: SYSTEM
Action taken: Pending Side Effects Analysis : Access denied
Date found: Friday, September 18, 2009 5:56:22 PMFollowed up a few seconds later by the same message, but with this:
Action taken: Quarantine failed : Leave Alone failed : Access denied
Now, as an administrator, I don't really want SAV to bork whenever it comes across a file that's in the System Restore section. Is there a way to check what permissions the SAV client runs as? I suspect it's running without the ability to access that part of the system. Is this correct? Is this even anything I should be worrying about?
I'm attempting to begin a process of taking away admin rights from desktops and users and try secure-up our systems. This message is showing up on my newly-restrcited desktop box.
Thanks!
Comments
Title: 'Cannot repair,
Title: 'Cannot repair, quarantine, or delete a virus found in the _RESTORE or System volume information folder'
Document ID: 2002011610560348
> Web URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002011610560348?Open&seg=ent
David- Yes, that will fix the
David-
Yes, that will fix the problem for this time, but it doesn't fix the problem permanantly. If a virus or "hacktool" gets into the System Volume Information folder in the future, I'd have to manually do this again. I don't want to do that, I want to fix / set this up so that it is automatically resolved in the future.
That's why I feel it may be a permissions problem.
Thoughts?
Info
Greetings,
Here's a document on editing permissions of this folder, I cannot suggest that you follow through with this however:
http://support.microsoft.com/kb/309531
I believe for Symantec to scan inside of this directory you would need System with Full Control. This is unsupported so I might not be 100% correct with the System account. You could try adding Authenticated Users as Full Control and/or Administrator if the user is a local admin if System does not allow you in there.
Remote Product Specialist, Business Critical Services, Symantec
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