Endpoint Protection

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  • 1.  SAV client not getting updated

    Posted Oct 26, 2007 04:24 PM
    I'm having an issue with one of our SAV clients (10.1.4)  It's not getting updated with the SAV server.  I checked the client side and it's able to ping the server address.  I also did a complete uninstall and reinstalled the app and it was able to see the managed server.  I checked the symantec system console and it's not seeing the client even after running a discovery.  Is there anything else i can check?
     
    Much appreciated.


  • 2.  RE: SAV client not getting updated

    Posted Nov 01, 2007 04:23 PM
    Give these steps a try...
     
    1. On the intended parent management server, copy the Grc.dat configuration file from the Symantec Anti-Virus program folder.
     
    2. On the client computer, paste the Grc.dat file into the C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Anti-Virus Corporate Edition\7.5 folder.
     
    3. On the intended parent management server, open the pki\roots folder and copy the xxx.x.servergroupca.cer file.
     
    4. On the client computer, paste the xxx.x.servergroupca.cer file into the pki\roots directory, which appears under the directory that contains the Symantec Client Security files.
     
    5. After a few minutes, the client finds the Grc.dat file, makes the appropriate changes to the registry, and then deletes the Grc.dat file. The next time that the client checks in with the parent server, the client will appear in Symantec System Center.