Endpoint Protection

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  • 1.  SAV Clients not updating from SSC

    Posted Nov 16, 2010 03:31 PM

    I am using a SSC 10.1.8.8000 (10.2.2) and managing 300 clients on Windows XP systems.

    I have been finding lately (since Nov 4 and Nov 9) that the updates that the server is downloading from Symantec is not being pushed out to all the clients.

     

    Perhaps 15-30% of 300 users are getting the updates other are just staying at their current level.

     

    If I highlight groups of systems I can then do the manula update to them and they will update.

     

    I have cleared out the Liveupdate cache, and it still seems to have the same affect.

     

    Some of the clients I remotly goto the

    SYSTEM\\c$\Program Files\Common Files\Symantec Shared\VirusDefs

    and manually place the new folders and .DAT files and restart the service it seems to go, though is there something that I may be missing to ensure that the clients update properly as they should?

     

    Thanks for any ideas.

     

    Adam



  • 2.  RE: SAV Clients not updating from SSC

    Posted Nov 16, 2010 03:43 PM

    For starters see -

    Troubleshooting communication problems with Symantec Client Security 3.x or Symantec AntiVirus Corporate Edition 10.x

     

    http://www.symantec.com/business/support/index?page=content&id=TECH101171&actp=search&viewlocale=en_US&searchid=1289940064039



  • 3.  RE: SAV Clients not updating from SSC

    Posted Nov 16, 2010 04:01 PM

    Call Symantec and get a copy of Rx4Defs..it will remove all the corrupt/old defs, tmp files etc and the client will update normally.



  • 4.  RE: SAV Clients not updating from SSC

    Posted Nov 16, 2010 04:23 PM

    All of the above are true.  In the meantime, if your configured update method includes LiveUpdate, you can get to the Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition(?)\7.5\LiveUpdate\Downloads and delete the content of the Downloads folder (not the folder itself).  This can help the system "clear its throat" for LiveUpdate.  Also note that if your clients are 64 bit OSs, a parental push of defs will not work -- SAV/SCS clients on 64-bit OSs can get def updates by LiveUpdate ONLY.