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SAV Liveupdate activity logs?

Created: 10 Oct 2013 • Updated: 15 Oct 2013 | 8 comments
D@ry1's picture
This issue has been solved. See solution.

Hey guys,


We Successfully run the liveupdate how can we see the activity of it? it just says that the request was successfully submitted.



Operating Systems:

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Rafeeq's picture

Is it on windows or linux?

You can check liveupdate.log file or luall.exe process.

D@ry1's picture

Yeah I saw the liveupdate.log what if i didnt see anything?

Rafeeq's picture

the first line would say it has stared at such and such time. can you post the contents of the log file. you can open the log file in a notepad.

Chetan Savade's picture


Thank you for posting in Symantec community.

Are you talking about SAV or SEPM or SEP client?


Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture


I would suggest you to check this article:

SEP LiveUpdate Engine (LUE) vs. Windows LiveUpdate (WLU) - Terminology, Differences, Characteristics

In case of Symantec Antivirus for Linux, check this Article:

Troubleshooting Java LiveUpdate 3.x

Check the Java LiveUpdate log:

Windows 32-bit OS: C:\Documents and Settings\All Users\Application Data\Symantec\Java LiveUpdate\liveupdt.log
Windows 64-bit OS: C:\ProgramData\Symantec\Java Liveupdate\liveupdt.log
Linux: /opt/Symantec/LiveUpdate/liveupdt.log
Mac OS: /Library/Application Support/Symantec/LiveUpdate/liveupdt.log

In Symantec Endpoint Protection 12.1, 

For Liveupdate issue, you may require to check the log.liveupdate and log.lue for SEPM and SEP client respectively.

More detailed information about why LiveUpdate failed can be found in the following log file:s

<Drive>:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate

LiveUpdate Engine creates a log file called Log.Lue, found in - 

On Windows XP and Windows server 2003:

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs

On Windows Vista, Windows 7, and Windows Server 2008:

C:\Program Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs

Hope that helps!!

Mithun Sanghavi
Senior Consultant

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

D@ry1's picture

Hey man,


I appreciate the reply but I hope you read the that my problem is in linux server (SAV) not on windows(SEP).



James007's picture

Check this location

By default this log is located in the /opt/Symantec/LiveUpdate directory, but that is configurable in liveupdate.conf

D@ry1's picture

Thanks for the straight forward answer man.