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  • 1.  sav liveupdate -u will not run after rpm update of java

    Posted May 12, 2015 04:22 PM

    Hi all thanks for any assistance that may come.

    Java was updated a little while back from 1.7.0.55 to 1.7.0.75.

    The Symantec.conf file still shows "55".

    I have tried on other servers to run the "/opt/Symantec/symante_antivirus/update_java_path.sh" script, which does change the conf file, but still when running a liveupdate, I get the errors below.  

    Is there a certain method that should be used to when updating java, to get Symantec to cooperate? Are there some other steps that need to take place once running the "update_java_path.sh" script prior to runnign a liveupdate?

    [ root@server001 ~ ]#  uname -a
    Linux vbmsr002 2.6.32-504.12.2.el6.x86_64 #1 SMP Sun Feb 1 12:14:02 EST 2015 x86_64 x86_64 x86_64 GNU/Linux

    [ root@server001 ~ ]#  cat /etc/issue.net
    Red Hat Enterprise Linux Server release 6.6 (Santiago)

    [ root@server001 ~ ]#  /opt/Symantec/symantec_antivirus/sav info -e
    141.2.0.59

    [ root@server001 ~ ]#  /opt/Symantec/symantec_antivirus/sav info -p
    1.0.14.13

    [ root@server001 ~ ]#  cat /etc/Symantec.conf
    [Symantec Shared]
    BaseDir=/opt/Symantec
    JAVA_HOME=/usr/lib/jvm/java-1.7.0-oracle-1.7.0.55.x86_64/jre/bin

    [ root@server001 ~ ]#  ls -l /usr/lib/jvm/
    total 1
    drwxr-xr-x. 3 root root 4096 Jan 30 10:56 java-1.7.0-oracle-1.7.0.75.x86_64

    [ root@server001 ~ ]#  /etc/init.d/symcfgd status
    symcfgd is running
    [ root@server001 ~ ]#  /etc/init.d/rtvscand status
    rtvscand is running

    [ root@server001 ~ ]#  /opt/Symantec/symantec_antivirus/sav info -d
    01/23/2015 rev. 3

    The Error:

    [ root@server001 ~ ]#  /opt/Symantec/symantec_antivirus/sav liveupdate -u
    Exception in thread "main" java.lang.NullPointerException
            at com.symantec.liveupdate.event.EventTransporterFactory.a(DashoA5380)
            at com.symantec.liveupdate.event.EventTransporterFactory.<init>(DashoA5380)
            at com.symantec.liveupdate.event.EventTransporterFactory.getInstance(DashoA5380)
            at jlufj.a(DashoA5380)
            at com.symantec.liveupdate.LiveUpdate.endSession(DashoA5380)
            at com.symantec.liveupdate.LiveUpdate.run(DashoA5380)
            at com.symantec.liveupdate.LiveUpdate.main(DashoA5380)
            at LiveUpdate.main(DashoA5380)
    Command failed: Problem with LiveUpdate.
    Check that java directory is in PATH
    Unable to perform update



  • 2.  RE: sav liveupdate -u will not run after rpm update of java

    Posted May 14, 2015 10:00 AM

    I did go through and run the /opt/Symantec/symantec_antivirus/update_java_path.sh script.

    It changed the /etc/Symantec.conf file.

    Did a reboot, symantec services were up and running.

    Attempted liveupdate -u, and received the same error.