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SAV for NAS/Scan Engine 5.2.11 - Can;t get LiveUpdate Working

Created: 23 Feb 2012 | 10 comments

Hi guys,

I have followed the below KBS - we have SAV for NAS 5.2.11 on Windows 2008 R2:

http://www.symantec.com/business/support/index?page=content&id=TECH152863

http://www.symantec.com/business/support/index?page=content&id=HOWTO65770

I can access the Liveupdate site via proxy server from the server fine.  I have editted liveupdate.conf as follows, but it doesn;t update - how can I force it to try and update?  Also I have downloaded the LUA program - what defs do I need to pick - is it Liveupdate > Java Liveupdate?  Do I need to edit conf file to point to local LUA install if the first method does not work?

# LiveUpdate.conf

hosts/0/url=http://liveupdate.symantecliveupdate.com:80/

hosts/1/url=http://liveupdate.symantec.com:80/

cacheMode=false

downloadCachesize=5368709120

maxPackageContentSize=2147483647

maxPackageSize=2147483647

proxy=10.xxx.xx.xx:8080

proxyusername=****\*******

proxypassword=**********

logfile=C:\Program Data\Symantec\Java LiveUpdate\liveupdt.log

workdir=C:\Program Data\Symantec\Java LiveUpdate\Downloads

Thanks

Comments 10 CommentsJump to latest comment

Davinci_uk's picture

This is the message I receive in the console:

"Java LiveUpdate Error" - scroll to the right to see....

I have tired install LUA as well as manually downloading updates.  Question :

- What def type is it?  I am trying Liveupdate > Java Liveupdate for Windows

- What directroy should it be copied down to?  I have tried pointing it directly (running Windows 2008 R2) C:\Program Data\ Symantec\Java Liveupdate\Downloads.

Thanks people!

TSE-JDavis's picture

It sounds like you may be trying to use LiveUpdate Administrator to install definitions for Scan Engine?

LUA is to be installed on a server to download definitions and provide them to Liveupdate clients on your LAN. It cannot download and install definitions for Scan Engine, only Java Liveupdate can do that.

I would suggest posting your c:\programdata\symantec\java liveupdate\liveupdt.log file so we can see what errors JLU is seeing when trying to download the definitions.

Davinci_uk's picture

Thanks a lot JDavis,

I disagree a little for LUA - whether the server is local or on another box - documentation states it  should be able to update scan engine defs i.e articles showing how to point to central LU server.  However I have uninstalled it on the box as isn;t doing anything on this test server, so I agree on that point.

Logs here:

22-Feb-2012 21:39:06 Java LiveUpdate launched with the command line = -c C:\Program Files (x86)\Symantec\Scan Engine\liveupdate.conf [ -p CSAPI Avenge Definitions for x86-winnt4 -v 1.0 -l SymAllLanguages -t virusdef -z 2011051836 ]
22-Feb-2012 21:39:06   CSAPI Avenge Definitions for x86-winnt4, 1.0, SymAllLanguages, virusdef, 2011051836
22-Feb-2012 21:39:06 Using character set UTF-8
22-Feb-2012 21:39:06 Command-line Product Selections to update:
22-Feb-2012 21:39:06 (ProdName, Version, Lang, ItemSeqName, SeqNum)
22-Feb-2012 21:39:06   JLU Windows, 3.7, English, LiveUpdateSeq, 7
22-Feb-2012 21:39:06 Java Version 1.6.0_31.
22-Feb-2012 21:39:06 Windows Server 2008 R2 6.1
22-Feb-2012 21:39:06 Java LiveUpdate version 3.7 Build 7.
22-Feb-2012 21:39:06 Adding default Symantec managed LU servers to host list.
22-Feb-2012 21:39:06 ProductInventory: parsed default inventory file: C:\ProgramData\Symantec\Java LiveUpdate\Product.Catalog.JavaLiveUpdate
22-Feb-2012 21:39:06 Inventory File Product Selections to update:
22-Feb-2012 21:39:06 (ProdName, Version, Lang, ItemSeqName, SeqNum)
22-Feb-2012 21:39:06 No working directory configured, JLU will default to C:\ProgramData\Symantec\Java LiveUpdate\Downloads.
22-Feb-2012 21:39:06 The property maxZipFileSize is not set in config file
22-Feb-2012 21:39:06 The property maxZipFileSize in config file changed to 614,400
22-Feb-2012 21:39:06 The property maxTriFileSize is not set in config file
22-Feb-2012 21:39:06 The property maxTriFileSize in config file changed to 10,485,760
22-Feb-2012 21:39:06 The property maxPackageSize in config file is 2,147,483,647
22-Feb-2012 21:39:06 The property maxPackageContentSize in config file is 2,147,483,647
22-Feb-2012 21:39:06 Cache is disabled.
22-Feb-2012 21:39:06 Checking to see if JLU can connect to its own listener thread.
22-Feb-2012 21:39:06 Checking to see if a session of JLU is running at port 50290.
22-Feb-2012 21:39:06 An active JLU session has been detected.
22-Feb-2012 21:39:06 JLU was able to successfully connect to its own listener thread.
22-Feb-2012 21:39:06 Downloading minitri.flg to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329946746908\minitri.flg ...
22-Feb-2012 21:39:06 Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
22-Feb-2012 21:39:18 Downloading livetri.zip to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329946746908\livetri.zip ...
22-Feb-2012 21:39:18 Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
22-Feb-2012 21:39:18 Downloading minitri.flg to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329946746908\minitri.flg ...
22-Feb-2012 21:39:18 Connecting to liveupdate.symantec.com:80 via HTTP ...
22-Feb-2012 21:39:30 Downloading livetri.zip to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329946746908\livetri.zip ...
22-Feb-2012 21:39:30 Connecting to liveupdate.symantec.com:80 via HTTP ...
22-Feb-2012 21:39:30 Downloading minitri.flg to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329946746908\minitri.flg ...
22-Feb-2012 21:39:30 Connecting to update.symantec.com via FTP ...
22-Feb-2012 21:59:55 Java LiveUpdate launched with the command line = -c C:\Program Files (x86)\Symantec\Scan Engine\liveupdate.conf [ -p CSAPI Avenge Definitions for x86-winnt4 -v 1.0 -l SymAllLanguages -t virusdef -z 2011051836 ]
22-Feb-2012 21:59:55   CSAPI Avenge Definitions for x86-winnt4, 1.0, SymAllLanguages, virusdef, 2011051836
22-Feb-2012 21:59:55 Using character set UTF-8
22-Feb-2012 21:59:55 Command-line Product Selections to update:
22-Feb-2012 21:59:55 (ProdName, Version, Lang, ItemSeqName, SeqNum)
22-Feb-2012 21:59:55   JLU Windows, 3.7, English, LiveUpdateSeq, 7
22-Feb-2012 21:59:55 Java Version 1.6.0_31.
22-Feb-2012 21:59:55 Windows Server 2008 R2 6.1
22-Feb-2012 21:59:55 Java LiveUpdate version 3.7 Build 7.
22-Feb-2012 21:59:55 Adding default Symantec managed LU servers to host list.
22-Feb-2012 21:59:55 ProductInventory: parsed default inventory file: C:\ProgramData\Symantec\Java LiveUpdate\Product.Catalog.JavaLiveUpdate
22-Feb-2012 21:59:55 Inventory File Product Selections to update:
22-Feb-2012 21:59:55 (ProdName, Version, Lang, ItemSeqName, SeqNum)
22-Feb-2012 21:59:55 No working directory configured, JLU will default to C:\ProgramData\Symantec\Java LiveUpdate\Downloads.
22-Feb-2012 21:59:55 The property maxZipFileSize is not set in config file
22-Feb-2012 21:59:55 The property maxZipFileSize in config file changed to 614,400
22-Feb-2012 21:59:55 The property maxTriFileSize is not set in config file
22-Feb-2012 21:59:55 The property maxTriFileSize in config file changed to 10,485,760
22-Feb-2012 21:59:55 The property maxPackageSize in config file is 2,147,483,647
22-Feb-2012 21:59:55 The property maxPackageContentSize in config file is 2,147,483,647
22-Feb-2012 21:59:55 Cache is disabled.
22-Feb-2012 21:59:55 Checking to see if JLU can connect to its own listener thread.
22-Feb-2012 21:59:55 Checking to see if a session of JLU is running at port 50337.
22-Feb-2012 21:59:55 An active JLU session has been detected.
22-Feb-2012 21:59:55 JLU was able to successfully connect to its own listener thread.
22-Feb-2012 21:59:55 Checking to see if a session of JLU is running at port 50290.
22-Feb-2012 21:59:56 JLU session not detected at that port.
22-Feb-2012 21:59:56 Downloading minitri.flg to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329947995267\minitri.flg ...
22-Feb-2012 21:59:56 Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
22-Feb-2012 22:00:08 Downloading livetri.zip to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329947995267\livetri.zip ...
22-Feb-2012 22:00:08 Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
22-Feb-2012 22:00:08 Downloading minitri.flg to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329947995267\minitri.flg ...
22-Feb-2012 22:00:08 Connecting to liveupdate.symantec.com:80 via HTTP ...
22-Feb-2012 22:00:20 Downloading livetri.zip to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329947995267\livetri.zip ...
22-Feb-2012 22:00:20 Connecting to liveupdate.symantec.com:80 via HTTP ...
22-Feb-2012 22:00:20 Downloading minitri.flg to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329947995267\minitri.flg ...
22-Feb-2012 22:00:20 Connecting to update.symantec.com via FTP ...
22-Feb-2012 22:35:41 Java LiveUpdate launched with the command line = -c C:\Program Files (x86)\Symantec\Scan Engine\liveupdate.conf [ -p CSAPI Avenge Definitions for x86-winnt4 -v 1.0 -l SymAllLanguages -t virusdef -z 2011051836 ]
22-Feb-2012 22:35:41   CSAPI Avenge Definitions for x86-winnt4, 1.0, SymAllLanguages, virusdef, 2011051836
22-Feb-2012 22:35:41 Using character set UTF-8
22-Feb-2012 22:35:41 Command-line Product Selections to update:
22-Feb-2012 22:35:41 (ProdName, Version, Lang, ItemSeqName, SeqNum)
22-Feb-2012 22:35:41   JLU Windows, 3.7, English, LiveUpdateSeq, 7
22-Feb-2012 22:35:41 Java Version 1.6.0_31.
22-Feb-2012 22:35:41 Windows Server 2008 R2 6.1
22-Feb-2012 22:35:41 Java LiveUpdate version 3.7 Build 7.
22-Feb-2012 22:35:41 Adding default Symantec managed LU servers to host list.
22-Feb-2012 22:35:41 ProductInventory: parsed default inventory file: C:\ProgramData\Symantec\Java LiveUpdate\Product.Catalog.JavaLiveUpdate
22-Feb-2012 22:35:41 Inventory File Product Selections to update:
22-Feb-2012 22:35:41 (ProdName, Version, Lang, ItemSeqName, SeqNum)
22-Feb-2012 22:35:41 No working directory configured, JLU will default to C:\ProgramData\Symantec\Java LiveUpdate\Downloads.
22-Feb-2012 22:35:41 The property maxZipFileSize is not set in config file
22-Feb-2012 22:35:41 The property maxZipFileSize in config file changed to 614,400
22-Feb-2012 22:35:41 The property maxTriFileSize is not set in config file
22-Feb-2012 22:35:41 The property maxTriFileSize in config file changed to 10,485,760
22-Feb-2012 22:35:41 The property maxPackageSize in config file is 2,147,483,647
22-Feb-2012 22:35:41 The property maxPackageContentSize in config file is 2,147,483,647
22-Feb-2012 22:35:41 Cache is disabled.
22-Feb-2012 22:35:41 Checking to see if JLU can connect to its own listener thread.
22-Feb-2012 22:35:41 Checking to see if a session of JLU is running at port 50384.
22-Feb-2012 22:35:41 An active JLU session has been detected.
22-Feb-2012 22:35:41 JLU was able to successfully connect to its own listener thread.
22-Feb-2012 22:35:41 Checking to see if a session of JLU is running at port 50337.
22-Feb-2012 22:35:43 JLU session not detected at that port.
22-Feb-2012 22:35:43 Downloading minitri.flg to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329950141978\minitri.flg ...
22-Feb-2012 22:35:43 Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
22-Feb-2012 22:35:55 Downloading livetri.zip to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329950141978\livetri.zip ...
22-Feb-2012 22:35:55 Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
22-Feb-2012 22:35:55 Downloading minitri.flg to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329950141978\minitri.flg ...
22-Feb-2012 22:35:55 Connecting to liveupdate.symantec.com:80 via HTTP ...
22-Feb-2012 22:36:07 Downloading livetri.zip to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329950141978\livetri.zip ...
22-Feb-2012 22:36:07 Connecting to liveupdate.symantec.com:80 via HTTP ...
22-Feb-2012 22:36:07 Downloading minitri.flg to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329950141978\minitri.flg ...
22-Feb-2012 22:36:07 Connecting to update.symantec.com via FTP ...
22-Feb-2012 23:08:59 Java LiveUpdate launched with the command line = -c C:\Program Files (x86)\Symantec\Scan Engine\liveupdate.conf [ -p CSAPI Avenge Definitions for x86-winnt4 -v 1.0 -l SymAllLanguages -t virusdef -z 2011051836 ]
22-Feb-2012 23:08:59   CSAPI Avenge Definitions for x86-winnt4, 1.0, SymAllLanguages, virusdef, 2011051836
22-Feb-2012 23:08:59 Using character set UTF-8
22-Feb-2012 23:08:59 Command-line Product Selections to update:
22-Feb-2012 23:08:59 (ProdName, Version, Lang, ItemSeqName, SeqNum)
22-Feb-2012 23:08:59   JLU Windows, 3.7, English, LiveUpdateSeq, 7
22-Feb-2012 23:09:00 Java Version 1.6.0_31.
22-Feb-2012 23:09:00 Windows Server 2008 R2 6.1
22-Feb-2012 23:09:00 Java LiveUpdate version 3.7 Build 7.
22-Feb-2012 23:09:00 Adding default Symantec managed LU servers to host list.
22-Feb-2012 23:09:00 ProductInventory: parsed default inventory file: C:\ProgramData\Symantec\Java LiveUpdate\Product.Catalog.JavaLiveUpdate
22-Feb-2012 23:09:00 Inventory File Product Selections to update:
22-Feb-2012 23:09:00 (ProdName, Version, Lang, ItemSeqName, SeqNum)
22-Feb-2012 23:09:00 No working directory configured, JLU will default to C:\ProgramData\Symantec\Java LiveUpdate\Downloads.
22-Feb-2012 23:09:00 The property maxZipFileSize is not set in config file
22-Feb-2012 23:09:00 The property maxZipFileSize in config file changed to 614,400
22-Feb-2012 23:09:00 The property maxTriFileSize is not set in config file
22-Feb-2012 23:09:00 The property maxTriFileSize in config file changed to 10,485,760
22-Feb-2012 23:09:00 The property maxPackageSize in config file is 2,147,483,647
22-Feb-2012 23:09:00 The property maxPackageContentSize in config file is 2,147,483,647
22-Feb-2012 23:09:00 Cache is disabled.
22-Feb-2012 23:09:00 Checking to see if JLU can connect to its own listener thread.
22-Feb-2012 23:09:00 Checking to see if a session of JLU is running at port 55949.
22-Feb-2012 23:09:00 An active JLU session has been detected.
22-Feb-2012 23:09:00 JLU was able to successfully connect to its own listener thread.
22-Feb-2012 23:09:00 Checking to see if a session of JLU is running at port 50384.
22-Feb-2012 23:09:01 JLU session not detected at that port.
22-Feb-2012 23:09:01 Downloading minitri.flg to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329952140045\minitri.flg ...
22-Feb-2012 23:09:01 Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
22-Feb-2012 23:09:13 Downloading livetri.zip to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329952140045\livetri.zip ...
22-Feb-2012 23:09:13 Connecting to liveupdate.symantecliveupdate.com:80 via HTTP ...
22-Feb-2012 23:09:13 Downloading minitri.flg to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329952140045\minitri.flg ...
22-Feb-2012 23:09:13 Connecting to liveupdate.symantec.com:80 via HTTP ...
22-Feb-2012 23:09:25 Downloading livetri.zip to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329952140045\livetri.zip ...
22-Feb-2012 23:09:25 Connecting to liveupdate.symantec.com:80 via HTTP ...
22-Feb-2012 23:09:25 Downloading minitri.flg to C:\ProgramData\Symantec\Java LiveUpdate\Downloads\1329952140045\minitri.flg ...
22-Feb-2012 23:09:25 Connecting to update.symantec.com via FTP ...

Interesting I have ried all date, but see no entries paste 09:25 this morning.  Can I delete the contents of the download directory?

thanks for your help!

Davinci_uk's picture

This is the other log file -

1329990439|28|2|1|24|20|27|Java LiveUpdate Error|53|LiveUpdate|40|10.xxx.x.xx|41|0|42|14
1329990943|28|2|1|24|20|27|Java LiveUpdate Error|53|LiveUpdate|40|10.xxx.x.xx|41|0|42|21
1329992530|28|2|1|24|20|27|Java LiveUpdate Error|53|LiveUpdate|40|10.xxx.x.xx|41|0|42|20
1329995001|2|2|3|8|2|4|\\?\UNC\10.xxx.xx.xx\ONTAP_ADMIN$\vol\sssfshare_vol\EICAR arc ext.arc|5|5|6|TEMP_FILE_01730C80|7|0|9|EICAR Test String|10|11101|20|20110518.036|34|S-1-5-21-8209345-3099065758-1925132438-277112|35|KPWIN7-LT|36|10.200.202.78|16|6.859|17|6.859|40|10.190.8.41|41|0|42|2491
1329995778|2|2|3|8|2|4|\\?\UNC\10.xxxx.xx.xx\ONTAP_ADMIN$\vol\sssfshare_vol\EICAR.txt|5|5|6|TEMP_FILE_01730C80|7|0|9|EICAR Test String|10|11101|20|20110518.036|34|S-1-5-21-8209345-3099065758-1925132438-277112|35|KPWIN7-LT|36|10.200.202.78|16|0.172|17|0.188|40|10.xx.x.xx|41|0|42|3268
1330000259|33|2|4|40|10.xxx.x.xx|41|0|42|7749
1330000263|32|2|4|40|10.xxx.x.xx|41|0|42|2
1330000263|23|2|4|18|5.2.11.131|19|5.0.11.3|20|20110518.036|40|10.190.8.41|41|0|42|2
1330000389|28|2|1|24|20|27|Java LiveUpdate Error|53|LiveUpdate|40|10.xxx.x.xx|41|0|42|128
1330000540|28|2|1|24|20|27|Java LiveUpdate Error|53|LiveUpdate|40|10.xxx.x.xx|41|0|42|279
1330010028|10|2|1|40|10.xxx.x.xx|41|0|42|20
1330010028|32|2|4|40|10.xxx.x.xx|41|0|42|20
1330010028|23|2|4|18|5.2.11.131|19|5.0.11.3|20|20110518.036|40|10.xxx.x.xx|41|0|42|20
1330010155|28|2|1|24|20|27|Java LiveUpdate Error|53|LiveUpdate|40|10.xxx.x.xx|41|0|42|147

Davinci_uk's picture

What ports does the java LU update over - we are goin via proxy, but logs are not howing me much :-(

TSE-JDavis's picture

Where is the liveupdate.conf file that you edited? This clearly shows us going straight out to the internet for updates, not talking to your proxy.

I suspect that you may be editing the c:\programdata\symantec\java liveupdate\liveupdate.conf file when you really need to be editing the file in c:\program files (x86)\symantec\scan engine\.

Davinci_uk's picture

Hi there, the only one I have edited is C:\\ProgramFiles (x86)\Symantec\Scan Engine.

The jlu log isn;t updating anymore either.

Should I try installing SE again?  Can I delete the contents of the java liveupdate\donwloads folder (theres folders with funny names, but all empty.

Thanks for your continued help.

Davinci_uk's picture

Is there a way for me to manually down the updates for this?

I really need to get them up to date then continue to working on LU.

Much appreciated.

TSE-JDavis's picture

You can update them manually using this document:

http://www.symantec.com/business/support/index?pag....

One thing I noticed:

From your liveupdate.conf:

workdir=C:\Program Data\Symantec\Java LiveUpdate\Downloads

From the log:

22-Feb-2012 23:09:00 No working directory configured, JLU will default to C:\ProgramData\Symantec\Java LiveUpdate\Downloads.
 

The path in the conf file has a space between Program and Data.

But there is one other part that is confusing:

22-Feb-2012 23:09:25 Connecting to update.symantec.com via FTP ...

You don't have that host in the conf file you pasted in. Can you attach the actual file and the liveupdate.xml file from C:\Program Files (x86)\Symantec\Scan Engine\ so I can test it? You can blank out the proxy info if you want and I will put my own proxy info in and test the file to see if it works on my Scan Engine server.

nathan_bergstrom's picture

Greetings,

Looking through this thread, if you are wanting to use LUA,(for 2.2) be sure that the product has been added correctly and is set in the distribution and schedule to download the updates.  Also from the LUA server, you would need to generate a java version of the hosts file and copy it over to the Scan Engine server.

From the log provided it does appear that JLU is trying to make a connection out to the internet. Be sure that the Server has open ports on 80 and 21(FTP is used when port 80 fails).

Here is the documentation for LUA:

http://www.symantec.com/business/support/index?pag...