Endpoint Protection

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  • 1.  SAV not migrating to SEP

    Posted Jun 09, 2010 09:54 AM
      |   view attached
    I got another case of unsuccessful migration to SEP.

    Please see attached log file.

    Find Unmanaged and Migration Wizard says it was successful but its not on the Client Group list.

    Machine is still on SAV.

    Attachment(s)

    zip
    SEP_INST.zip   31 KB 1 version


  • 2.  RE: SAV not migrating to SEP

    Posted Jun 09, 2010 10:04 AM
    installl Liveupdate first and the install SEP


  • 3.  RE: SAV not migrating to SEP
    Best Answer

    Posted Jun 09, 2010 10:06 AM
    Delete 
    C;\Documents and Settings\All USers\Application Data\Symantec
    C:\Program Files\Common Files\Symantec
    C:\Program Files\Symantec
    C:\Program Files\SAV or Symantec Client Security

    Also install windows installer cleanup utility and make sure AMS is not  there and remove any other Symantec Related entry using it.

    then try installing SEP.


  • 4.  RE: SAV not migrating to SEP

    Posted Jun 09, 2010 10:08 AM

    You may need to check the enviornment Variables, check the following steps


    1. Create a folder at the root of the local drive and name it TEMP.
    2. Click Start, right-click My Computer, and then click Properties.
    3. In the System Properties dialog box, click the Advanced tab.
    4. Click Environment Variables.
    5. Repeat the following steps for both the TEMP and the TMP User variables:
      1. In the User variables list, select the TEMP variable, and then click Edit.
      2. In the Variable value box, type %drive%\TEMP, and then click OK.

        Note %drive% is the local drive where you created the folder in step 1.
      3. Repeat steps a and b for the TMP variable, if it exists.
    6. Repeat the following steps for both the TEMP and the TMP System variables:
      1. In the System variables list, select the TEMP variable, and then click Edit.
      2. In the Variable value box, type %drive%\TEMP, and then click OK.

        Note %drive% is the local drive where you created the folder in step 1.
      3. Repeat steps a and b for the TMP variable, if it exists.
    7. Click OK two times to close the System Properties dialog box.
    8. Click Start, click Run, type cmd in the Open box, and then click OK.
    9. At the command prompt, type the following command to verify that the TEMP and the TMP environment values are equal to%drive%\TEMP:
      set t
      Note %drive% is the local drive where you created the folder in step 1.
    10. At the command prompt, in the root of your SQL Server 2000 installation folder, type the following command:
      setup.exe /l*v C:\TEMP\setupfail.txt