Check this -

Enabling user defined Good and Bad Senders list (whitelist and blacklist settings) within Symantec Brightmail Gateway version 9.x

http://www.symantec.com/business/support/index?pag...

Moving this post to the Brightmail Gateway forum.

Hi,

The IP address 59.120.150.25 is on Symantec Global Bad Senders List.  If your customer receives legitimate mail from this IP address, then you can request the removal of legitimate IP address at the following IP Reputation Investigation page:

http://ipremoval.sms.symantec.com/lookup/

Regards,

Adnan

Thanks a lot.

If the IP in the Symantec Global Bad Senders List and we will not receive the mail from it (even we config this IP is a white sender) ?

The mail log below is another case,it is not belong to  59.120.150.25.

1. 
May  3 13:29:47 outrelay-1 postfix/smtp[4830]: ED9B08004A: host msx.twse.com.tw[203.74.227.205] refused to talk to me: 450 4.3.2 try again later
May  3 13:29:47 outrelay-1 postfix/smtp[4834]: 176D680892: host msx.twse.com.tw[203.74.227.205] refused to talk to me: 450 4.3.2 try again later
May  3 13:30:08 outrelay-1 postfix/smtp[4830]: connect to edge.twse.com.tw[203.74.227.217]:25: Connection timed out
May  3 13:30:08 outrelay-1 postfix/smtp[4834]: connect to edge.twse.com.tw[203.74.227.217]:25: Connection timed out
May  3 13:40:30 outrelay-1 postfix/smtp[4887]: ED9B08004A: host msx.twse.com.tw[203.74.227.205] refused to talk to me: 450 4.3.2 try again later
13:40:51 outrelay-1 postfix/smtp[4887]: connect to edge.twse.com.tw[203.74.227.217]:25: Connection timed out
 

Actually, you can allow messages from the black listed IP address by adding it to the Local Good Sender IPs List.  An IP address in the Local Good Sender IPs List overrides the Symantec Global Bad Senders List as mentioned in Table B-7: "Connection-time good sender processing" on page 876 in Symantec Messaging Gateway 9.5 Administration Guide.

As for the issue#1, please provide more details: where is the maillog from?  What version of SMG are we talking about?

The maillog entries you provided do not appear to be from the latest version of SMG.

Regards,

Adnan

Thanks for your reply.

About the issue#1

1.The version of SMG is 9.5.0.-23

2.maillog from  60.248.168.66

Thanks for your responses.

As I said before, the maillog does not appear to be from SMG.  Can you please double check?

Is the IP Address 60.248.168.66 assigned to SMG that is running version 9.0.5-23?

To avoid any confusion, I suggest closing this thread as it has already provided solution for your issue#2.  And reopen a new thread for issue#1.

Thanks

Adnan

 issue#1 mail log is from the customer's partner (60.248.168.66)

Our customer use the SMG as his mail gateway.

When the partner send mail to SMC,our custom can not got the mail.

Hi allenchung,

To figure out why SMG is not receiving mail from certain domains (issue#1 that you mentioned), please take a look at the Message Audit Logs to see why the IP address is being blocked/rejected by SMG.

Also to avoid any confusion, I suggest closing this thread for issue#2 as it has been solved and opening up a new thread for issue#1.

Regards,

Adnan