SBG False Negative
I received a report of a false negative from SBG. The message audit log shows the following:
| Message Data | ||||||||||
| ID: | c0a8cc06-b7c27ae000002466-26-4b9278dc1835 | |||||||||
| Message-ID: | <blu138-w2382d1fbc5452eb7090b62a2370@phx.gbl> | |||||||||
| Tracker: | AAAABhMwDsITMDb+EyoXtRMqbX4TKuSCEysKIQ== | |||||||||
| Accepted From: | 65.55.111.164 | |||||||||
| Scanners: | Symantec Brightmail Gateway | |||||||||
| Time accepted: | Saturday, Mar 06, 2010 07:46:36 AM PST | |||||||||
| Direction: | Inbound | |||||||||
| Sender: | hugoteixeirag@hotmail.com | |||||||||
| Original recipients: | scrossley@xxxx.com | |||||||||
| Original Subject: | re | |||||||||
| Full attachment list: | None | |||||||||
| Suspect attachments: | None | |||||||||
| Recipient Data | ||||||||||
| Intended recipient: | shaun.crossley@xxxx.com | |||||||||
| Verdict: |
|
|||||||||
| Actions taken: | Deliver message normally | |||||||||
| Delivery: |
|
|||||||||
| Untested verdicts: | Message was sent from a suspect spammer, Locally identified suspected virus, Suspected virus, Content Compliance violation: Delete Executable Files Violations, Content Compliance violation: Delete Email Policy Violations, Content Compliance violation: Legal Disclaimer, Content Compliance violation: Delete True Type Executable Files Violations, Unknown recipient, Connection Class, Default Connection Class, Connection Class 1, Connection Class 2, Connection Class 3, Connection Class 4, Connection Class 5, Connection Class 6, Connection Class 7, Connection Class 8, Connection Class 9, Bounce attack signature present, Known language | |||||||||
| Other recipients: | ||||||||||
There a couple interesting things to note about this one. First, the message contents are quite obviously spam:
Sent: March-06-10 3:49 PM
To: scrossley@finsvcs.com
Subject: re
Hotmail: Free, trusted and rich email service. Get it now.
Also, the policy for this recipient is using the default, which normally catches things with keywords like this.
We have the "cannot retrieve LiveUpdates except for rapid response updates" bug currently affecting us. Since switching to the rapid response updates, I've been noticing this stuff more and more. I was advised that the upgrade for SBG 9 will resolve this bug. Is there an updated release date for the version 9 update? Anything else I can do to help prevent this sort of stuff from getting through?
Thanks!
Comments
Hi Mike, The best thing is to
Hi Mike,
The best thing is to submit samples to Symantec as per the following KB:
http://service1.symantec.com/support/ent-gate.nsf/...
Additionally, please take a look at the following KB for some useful advice:
http://service1.symantec.com/SUPPORT/ent-gate.nsf/...
SBG version 9 is coming soon; most likely this month. A new feature being introduced in SBG version 9 called "Probe Accounts" should help in identifying certain attacks that are specific to customers.
Regards,
Adnan
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