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SBS Endpoint - Uninstall

Created: 16 May 2013 | 8 comments
networkn's picture

Hi There!

I am looking for a way from the central console to remove endpoint from the computer. I can't find anything anywhere, but it seems impossible that you can't un-install from the console. Could someone point me in the right direction please?

Operating Systems:

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Brɨan's picture

It is not possible to uninstall clients from the SEPM console.

You could look into SEPPrep as it will remove SEP if you configure the ini file. Have a look at this KBA

SEPprep competitive product uninstall tool

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:TECH148513 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2011-01-19 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2011-04-13 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/TECH148513

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

networkn's picture

Hi There!

Do you have any idea why such a basic and useful function would ever not be included in a management console? It seems insane. When my staff told me that I thought they were joking. 

Is there a script we can run to cleanly remove say v11 and v12 clients?

Brɨan's picture

Not sure why it is not an option.

Try SEPPrep which I linked above.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

networkn's picture

Do you know if it's possible to upgrade to 12.x clients if you run the 11.x SEPM?

Brɨan's picture

SEPM 11.x cannot manage 12.1 clients.

SEPM 12.1 can manage 11.x clients though.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SebastianZ's picture

Currently there is no option for uninstalling SEP client from SEPM level. Have a look at the below articles - those show several ways for client uninstall - as well remote possibilities - > SEPPrep, Uninstall over GPO.

Methods for uninstalling Symantec Endpoint Protection

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:TECH184988 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2012-03-27 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2012-05-30 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/TECH184988

SEPprep competitive product uninstall tool

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:TECH148513 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2011-01-19 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2011-04-13 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/TECH148513

Uninstalling client software with Active Directory Group Policy Object

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:HOWTO55432 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2011-06-29 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2012-05-31 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/HOWTO55432

How to uninstall the Symantec Endpoint Protection Client using the Microsoft Installer (MSI) command line interface.

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:TECH102470 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2007-01-12 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2012-05-18 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/TECH102470
Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your question.

I would also suggest to go with Competitive uninstaller utility because as of now it's not possible with the help of SEPM console.

Note: This tool is not supported by Symantec

It can be found on the DVD under \Tools\NoSupport\CompetitiveUninstall.

Videohttps://www-secure.symantec.com/connect/videos/demo-how-use-symantec-endpoint-protection-prep-tool

"Methods for uninstalling Symantec Endpoint Protection"

http://www.symantec.com/business/support/index?page=content&id=TECH184988

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

networkn's picture

Hi There!

Thanks for your replies, sorry for my tardy response. 

I am staggered that Symantec doesn't allow you to uninstall the product from within the console. It seems like such fundamental functionality, and every other AV product we use supports this. Given the number of times you need to uninstall before installing a new version it makes it even more strange. 

I know there are work arounds and "unsupported tools" for this, but really, should it be like that?