Endpoint Protection Small Business Edition

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  • 1.  SBS2011 loses network with SEPMasterService error

    Posted Apr 25, 2012 06:30 PM

    All my clients lose network access to our server occasionally (happened twice today).  In the system log in my event viewer at the time we lose access I see the following entry "A timeout (90000 milliseconds) was reached while waiting for a transaction response from the SepMasterService service."  I'm trying to figure out if SEP is causing the problem or if this error is the result of another problem.

     

    - System
       
    - Provider
          [ Name] Service Control Manager
          [ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
          [ EventSourceName] Service Control Manager
       
    - EventID 7011
          [ Qualifiers] 49152
       
      Version 0
       
      Level 2
       
      Task 0
       
      Opcode 0
       
      Keywords 0x8080000000000000
       
    - TimeCreated
          [ SystemTime] 2012-04-25T13:16:06.667539200Z
       
      EventRecordID 838351
       
      Correlation
       
    - Execution
          [ ProcessID] 700
          [ ThreadID] 34308
       
      Channel System
       
      Computer xxxxxxxxxxx.local
       
      Security

     

    - EventData
        param1 90000
        param2 SepMasterService

     



  • 2.  RE: SBS2011 loses network with SEPMasterService error

    Trusted Advisor
    Posted Apr 26, 2012 09:08 AM

    Hello,

    Do you have WSUS installed on the same machine?

    I would suggest you to Remove corrupted or misconfigured GPO policy component.

    Computer installation > Software Settings > Software installation > ManageEngine AssetExplorer Agent

    OR/AND

    Computer installation > Software Settings > Software installation > ManageEngine AssetExplorer Agent :: GPO WSUS 

    Hope that helps!!