Scan are getting Stuck for days, neither it finish nor the new start
I have a few servers connected to a Symantec Endpoint Protection Small Business Edition Manager 12.1.671.4971
I installed all the client without any problem but for some reason, the scans are getting stuck and I'm not able to cancel it or delete it and the new scan are cancelled.
I have read a lot from the forum but I was not able to get the solution, the only think that works is uninstalling the client and installing it again but i demand two reboots and I can do this because all the servers are in production.
In some of the server with the issue, if I go to the Scan's Logs I can see it as running but in another there are not logs.
I tried the following solution with the followint results:
Kill the Rvscan service ---------> This service is not running in thist server
Stop SEP Service --------> Access Denied.
Stop SMC Service --------> Acces Denied.
Change some key on the register from 1 to 0 --------> Access Denied
Try with another admin user ---------------> Same result
Try to send a new scan from the console or from the Scan Log -------> Another scan is running, please wait
Thanks so much for your help.
Have an excellent day.