scan causing desktop login problems
David DEZ
May 15th, 2008
I'm running SEPM v11 with a weekly system scan set to run on users' machines on Monday nights. Each Tuesday morning when users try to login, they just get their walpaper with no icons. Using CTRL-ALT-DEL they are able to logoff then log back on again correctly. Does anyone know why this only happens the morning after a scan completes?
Dave
Filed under: Endpoint Protection (AntiVirus) - 11.x, Security
I ran the Microsoft Update, but this did not resolve the issue. When I arrived at work this morning, the same thing happened again.
Message Edited by doctortt on 05-19-2008 07:10 AM
As I mentioned, I did try the Microsoft Update option with the same results. I still get the walpaper with no icons or taskbar after I logon for the first time after a SEP scan.
Luck with the Microsoft Update, yes... Luck with the original problem, no.
Actually,
This is only happening with some of the newest machines I've installed. All of them have either 2 or 3 GB of RAM. What do you mean by "All other scans are not enabled with SEPM?" Also, new definitions arrive almost daily, but I only have this trouble once a week.
No, that didn't do the trick. This morning, when all the users complained about the same problem I noticed something in the log that differed from the few users that didn't have the problem. The ones that did have the problem had this entry about once an hour from the time of the scan until the time they restarted their PC's:
COH_Mon is listed online as a Symantec driver. Can you tell me more about how this might be a part of my issue?
I didn't even think to scan for it. I must be loosing my mind. Anyway, here's the info on it. All of the affected PC's have had norton installed fresh since about December. Mine in particular is a new PC as of March 2008.
Paul Murgatroyd
Principal Regional Product Manager, Enterprise Security Group, Symantec
Endpoint twitter feed: http://twitter.com/symc_endpoint
No, I have not been able to solve this. It is also happening with our newer computers which have 2-3 GB of RAM.
Bump...
We are experiencing this same issue intermittently at my company also. The system will boot, user will login, system appears to be loading but never gets past the blank background. Performing a Ctrl+Alt+Del and then running Explorer will load the desktop and the system performs normally after that. System and Application logs do not show anything out of the ordinary that I can see. This is starting to occur more and more frequently since the installation of SEP MR3 and users are starting to get irritated.
Any help or suggestions will be appreciated!
Chris
found this article on the Symantec support site....
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/a1bc009c2a17abf488257424006ab6a3?OpenDocument
doesn't seem like much of an answer since everything was working fine prior to the install.
Chris
found this article on the
found this article on the Symantec support site....
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/a1bc009c2a17abf488257424006ab6a3?OpenDocument
doesn't seem like much of an answer since everything was working fine prior to the install.
Has anyone tried the script change mentioned in the above article to resolve this problem?
I too would like to know if
I too would like to know if anyone has tried the script change. We are having this problem on nearly 170 computers here.. it did not happen during testing on smaller groups of computers.
Chris
found this article on the Symantec support site....
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/a1bc009c2a17abf488257424006ab6a3?OpenDocument
doesn't seem like much of an answer since everything was working fine prior to the install.
Has anyone tried the script change mentioned in the above article to resolve this problem?
I'd given up...
Wow,
I'd given up on this thread. A few months back, the natives got so restless that I ended up removing the script and manually configuring the network drives on all of my machines. Once I get my current definition update issues resolved, I'm going to try that fix.
David
The problem returns
Well,
We got 2 new Dell Windows XP Pro SP 3 PC's in and they're both doing the same thing again. They had 4 GB of RAM installed, which I pulled down to 2 GB upon report of the problem. However, the problem still remains. I am not running any startup scripts on these computers, and no other machines have this issue.
David
Almost same problem: COH_Mon doesn't start during Backup
Hi.
I also have almost the same problem in my company: Some mornings when I arrive, my computer is "dead". I can see the desktop and move the mouse pointer. The desktop is empty (no icons - only the background picture), and the keyboard is responding on Num-lock, Caps-lock, Print-screen (mouse pointer briefly dissapears), etc..
But - I cannot do ANYTHING. Ctrl+Alt+Delete doesn't respond, nor pressing Enter or inputting password and pressing Enter (if the login dialog should be invisible). Also the computer will not power down by pressing the power button for a short while (as it usually can).
The error can happen weeks apart or every day.
In the event log I can see that the last executed application before the computer "freezes" is Microsoft Backup (which I'm running every evening at 20:00 - it takes about 2 hours) and in the eventlog's System folder, the last event is (at 20:55)
Event source: Service Control Manager
Event-id: 7035
Service COH_Mon received a start-control. (BUT IT DOESN'T START)
The only thing for me to do is to reset the PC (turn off (hold power button for 7+ seconds)+turn on).
I run SEP 11.0.4014.26 on Windows XP SP3 (all service packs applied).
PLEASE HELP !!
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