scan command produces an error

Updated: 22 May 2010 | 8 comments

UNIX Cliff

0 0 Votes

I have two Solaris 10 servers which I've installed NBU 6.5 Media Server onto, before I add them to our master server I was checking visability of the attached devices (SAN Tape Library), One of them returned what I expected but one returned the following error "Unable to intialize the device mappings table, status = 1" and doesn't show the Netbackup drive type field ? Example below :

Can anyone provide any assistance ?

[/usr/openv/netbackup/bin]# scan -tape
************************************************************
*********************** SDT_TAPE    ************************
************************************************************
Unable to intialize the device mappings table, status = 1
------------------------------------------------------------
Device Name : "/dev/rmt/1cbn"
Passthru Name: "/dev/sg/c0tw100000e00223a5a3l1"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "HP      Ultrium 3-SCSI G25W"
Vendor ID : "HP      "
Product ID : "Ultrium 3-SCSI "
Product Rev: "G25W"
Serial Number: "HU106443KU"
WWN          : ""
WWN Id Type : 0
Device Identifier: ""
Device Type    : SDT_TAPE
NetBackup Drive Type: Not Found(6)
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/0cbn"
Passthru Name: "/dev/sg/c0tw100000e00223a5a3l2"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "HP      Ultrium 3-SCSI G54W"
Vendor ID : "HP      "
Product ID : "Ultrium 3-SCSI "
Product Rev: "G54W"
Serial Number: "HU10550703"
WWN          : ""
WWN Id Type : 0
Device Identifier: ""
Device Type    : SDT_TAPE
NetBackup Drive Type: Not Found(6)
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/2cbn"
Passthru Name: "/dev/sg/c0tw100000e00223e414l0"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "HP      Ultrium 3-SCSI G63W"
Vendor ID : "HP      "
Product ID : "Ultrium 3-SCSI "
Product Rev: "G63W"
Serial Number: "HU10746NBG"
WWN          : ""
WWN Id Type : 0
Device Identifier: ""
Device Type    : SDT_TAPE
NetBackup Drive Type: Not Found(6)
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name : "/dev/rmt/3cbn"
Passthru Name: "/dev/sg/c0tw100000e00223e414l1"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "HP      Ultrium 3-SCSI G63W"
Vendor ID : "HP      "
Product ID : "Ultrium 3-SCSI "
Product Rev: "G63W"
Serial Number: "HU1074641G"
WWN          : ""
WWN Id Type : 0
Device Identifier: ""
Device Type    : SDT_TAPE
NetBackup Drive Type: Not Found(6)
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0

discussion Filed Under:

Backup and Archiving, NetBackup

Comments RSS Feed

Comments

Jul

2008

0 Votes 0

Patrick Whelan 2

Since you have the luxury of Solaris, what does sgscan show?

Patrick Whelan

Senior NetBackup Specialist

Jul

2008

0 Votes 0

UNIX Cliff

Hi, sgscan shows the devices correctly from both servers :

Server A

/dev/sg/c0tw100000e00223a5a3l0: Changer: "HP      MSL6000 Series"
/dev/sg/c0tw100000e00223a5a3l1: Tape (/dev/rmt/1): "HP      Ultrium 3-SCSI"
/dev/sg/c0tw100000e00223a5a3l2: Tape (/dev/rmt/0): "HP      Ultrium 3-SCSI"
/dev/sg/c0tw100000e00223a5a3l3: Array-controller: "HP      NS E1200-320"
/dev/sg/c0tw100000e00223e414l0: Tape (/dev/rmt/2): "HP      Ultrium 3-SCSI"
/dev/sg/c0tw100000e00223e414l1: Tape (/dev/rmt/3): "HP      Ultrium 3-SCSI"
/dev/sg/c0tw100000e00223e414l2: Array-controller: "HP      NS E1200-320"

ServerB

Jul

2008

0 Votes 0

tjhebert

We are using Solaris for our master and most media servers as well... Did you set the library and the drives up for use in Netbackup yet using tpconfig? What is the output for tpconfig -dl?

Jul

2008

0 Votes 0

MonkFish

This is UNIX Cliff under a different name (For some reason it says I'm banned from the forum using my old account??) Anyhow we have resolved the issue, or more to the point it went away once we'd sucessfully added the media servers to our master/emm db. Strange as I thought the scan command didn't interogate the emm, I thought onlt tpconfig did that. Thanks for all the questions though.............

Nov

2009

0 Votes 0

rdhnt@yahoo.com

NetBackup Drive Type: Not Found(6)

I Have the same problem, while runing scan I got NetBackup Drive Type Not Found (6).
I have update the driver, change tape backup drive, but nothing help.

Nov

2009

1 Vote +1

gavrilov

Accredited

Certified

Unable to intialize the

Unable to intialize the device mappings table, status = 1 --- I faced this such problem then I have a network problem between media and master (that's why you don't have a device mappings table). Check connection between this servers and restart netbackup.

Nov

2009

1 Vote +1

Mouse

Accredited

Certified

Update/load device mappings

update the device mappings file

http://seer.entsupport.symantec.com/downloads/export.asp?ddProduct=NBUESVR&file=Mappings_6_328212.zip&source=1&url=/pub/support/products/NetBackup_Enterprise_Server/&id=328212

These instructions assume that NetBackup is installed in the default location of C:\Program Files\VERITAS\. If NetBackup is installed in a different location, substitute that path for C:\Program Files\VERITAS\ in the instructions below:

1. Download and extract the new mappings file to a temporary folder. This will create two files in the temporary location

Readme.txt (this file)

external_types.txt

2. Copy the external_types.txt file from the temporary location to C:\Program Files\VERITAS\NetBackup\var\global\.

3. Bring up a command window with Start -> Run -> Type "cmd". Enter the following commands in that command window.

4. Update the NetBackup Enterprise Media Manager database with the new device mappings version. This only needs to be done once and must be run from the Master Server or the EMM Server. Use the command format below that corresponds to the installed version of NetBackup:

NetBackup 6.5: C:\Program Files\VERITAS\Volmgr\bin\tpext -loadEMM

NetBackup 6.0: C:\Program Files\VERITAS\Volmgr\bin\tpext

5. For Media Servers running 6.0_MP4 and earlier, manually update each Media Server with the new device mappings. (On Media Servers running 6.5 or 6.0_MP5 and later, this command is not needed since ltid will update the device mappings when it starts.) This command must be run on each 6.0_MP4 and earlier Media Server that has devices attached:

C:\Program Files\VERITAS\Volmgr\bin\tpext -get_dev_mappings

6. Restart Device Manager (ltid) on each Media Server.

7. Verify that the version that is now stored in the Enterprise Media Manager database is the same as what is in the file stored on the Media Server:

C:\Program Files\VERITAS\Volmgr\bin\tpext -get_dev_mappings_ver

http://seer.entsupport.symantec.com/docs/328212.htm

Nov

2009

0 Votes 0

Ramanc

Certified

If the above did not work,

If the above did not work, try to rebuild the followings

/usr/openv/volmgr/bin/tpext -get_dev_mappings

Rename the following files:

mv /kernel/drv/sg.conf to /kernel/drv/sg.conf.old
mv /usr/openv/volmgr/bin/driver/st.conf /usr/openv/volmgr/bin/driver/st.conf.old
mv /usr/openv/volmgr/bin/driver/sg.conf /usr/openv/volmgr/bin/driver/sg.conf.old
mv /usr/openv/volmgr/bin/driver/sg.links /usr/openv/volmgr/bin/driver/sg.links.old

2. Run the following commands:
cd /usr/openv/volmgr/bin/driver
/usr/openv/volmgr/bin/sg.build all -mt 0 -ml 16

make sure the 16 value varies as per your system config.

./sg.install
../sgscan conf -v

/usr/openv/volmgr/bin/tpext -get_dev_mappings

scan command produces an error

Comments

NetBackup Drive Type: Not Found(6)

Unable to intialize the

Update/load device mappings

If the above did not work,

Would you like to reply?

Links

Technical Support

Symantec.com

Store

Community Stats