Endpoint Protection

Hi,

Is there anything to worry from below scan result. how to fix it ?

i ran scan command on 20 computers and 2 returned below status.

Thanks

Was the machine turned off before it could complete?

No Brian.

As those are servers, i did remote  scan during non-business hours. the server was up and runnig all the time. infact that's a exchange mailbox database server.

thanks.

Are they showing as connected to the sepm?

Yeah. Connected with green indicator.

Aside from somehow being cancelled or perhaps a brief malfunction of smc, I'm not sure what else it could be. Try running another scan.

When i logged into the server ,alert popped up with the below message.

attached the screenshot of the log file.

Could not scan 5 files inside C:\Users\ituser1\Downloads\application-installer-win-amd64-7.9.0.0.185579.zip due to extraction errors encountered by the Decomposer Engines.Application has encountered an error. For more information, please go to: http://www.symantec.com/techsupp/servlet/ProductMessages?product=SAVCORP&version=12.1.2015.2015&language=english&module=1000&error=0014&build=symantec_ent

what could be done in this situation.

Thanks

It simply means the decomposer engine did not have a signature available to tell it how to extract the file(s) to scan. There is nothing the can be done. The file was not scanned.