Protection Engine for Cloud Services

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  • 1.  Scan Engine initialization issue - CSAPI failed to initialize (SunOS)

    Posted May 14, 2013 02:04 AM

     

    Hi guys!
     
    I am having some trouble loading up the new virus definitions. Our test environment fails to initialize and in the logs I am getting the following:
     
    2013/05/14-15:46:40 400 CSAPI failed to initialize.
    2013/05/14-15:46:40 0 Scan Engine is shutting down; logs may contain more information.
     
    Furthermore, I am also getting this in the other log directory:
    1368510400|11|2|1|30|URL scanner initialization failed.|43|146.132.45.127|44|1344|45|172
     
    I have followed a number of instructions from articles, but I am still getting the error:
     
    I have done the following:
    1. downloaded the latest definitions, extracted them and loaded them up to /opt/SYMCScan/bin/definitions/AntiVirus/VirusDefinitions/
    2. I have also followed another thread regarding the URL Scanner Initialization issue - where it tells me to create a ssejvm.config java virtual machine initialization file - this didn't fix the issue neither?
     
    Thank you!!!
     


  • 2.  RE: Scan Engine initialization issue - CSAPI failed to initialize (SunOS)

    Broadcom Employee
    Posted May 14, 2013 02:20 AM

    does this link helps

    http://symantec.com/docs/TECH132857

     



  • 3.  RE: Scan Engine initialization issue - CSAPI failed to initialize (SunOS)

    Posted May 14, 2013 02:38 AM

    Hi Pete, 

     

    Thank you for the super quick reply - I have tried the link you have specified. Unfortunately it did not work :( 

     

    I have just downloaded the definition files again, placed the newly extracted definitions in the VirusDefs folder.

     

    Restarted the service - and still the same issue :( - not happening on the production server though - weird.

     

     

     

     



  • 4.  RE: Scan Engine initialization issue - CSAPI failed to initialize (SunOS)

    Broadcom Employee
    Posted May 14, 2013 02:52 AM

    can you try these steps if you havent so far

    http://www.symantec.com/business/support/index?page=content&id=TECH197655

     



  • 5.  RE: Scan Engine initialization issue - CSAPI failed to initialize (SunOS)

    Broadcom Employee
    Posted May 14, 2013 12:52 PM

    This more like the resource issues we have seen. Here is our documentation:

    http://www.symantec.com/business/support/index?page=content&id=TECH199744