Protection Engine for Network Attached Storage

Hi can someone help I looking for a trial version of the Symantec Scan Engine to use with Trustwave's MailMarshal SEG, I have tried looking at the download site as suggested in a few threads but I'm blind or its names something different.

"You can also download a 30-day trial from our Trialware site.

http://www.symantec.com/business/products/downloads/index.jsp

Under the Security tab, you'll find Scan Engine."

Any help would be gratefully appreciated

Simon

5.2.14 should be latest release per the version release notes

Release notes for Symantec Scan Engine 5.2

Hi Brian,

Is it possible to get a trail version of 5.2.14 to download, I'm having an issue finding a trial download, is it still called "Symantec Scan Engine" or someing else ?

Thanks Simon

I'm looking at the trialware site but having some difficulty finding it

https://www.symantec.com/products-solutions/trialware/

You may want to give support a quick call as they should be able to quickly get you pointed in the right direction

The current version is Symantec Protection Engine 7.0 it provieds the same service/features just a different name and version.

Hi Ben,

Thanks Info and now for the dumb question

What One

• Protection Center
• Protection Engine for Cloud Services
• Protection Engine for Network Attached Storage
• Protection for SharePoint Servers
• Protection Suite Enterprise Edition
• Protection Suite Small Business Edition

Also I have had a quick look on the Trusewave site but it does not say anting about Protection Engine, if worse case and the application Marshal does not support the new version dose anyone know if it is still possible to get the older version Scan Engine 5.2?

Thanks Simon

You want Protection Engine for Network Attached Storage

UPDATE:  Let me start by saying Thanks for all your help so far

I have download and tested the CS and NAS versions but I cannot seem to get Marshal to detect that the software is installed, but i believe that this is a result of the Protection Engine service fails to start but I only get an error that it took too long to start.

I sure I have read in one of the Tech articles that the Native protocol option has been removed/retired in Version 7.0, if that is the case how do I get Version 5.2.

For the time being I have reverted to an earlier snapshot and will install again encase I missed something on the first install.

Simon

Absolutely untrue. As you can see under Configuration -> Protocol, Native is still there.

Funny I was just going to edit the post to say the same in the Configuration.xml, anyway after the reinstall I still cannot get SYMCScan service to start

I think I'm having one of those weeks I still cannot get the service to run regardless I have installed Microsoft Visual C++ 2005 SP1, Java RE 7.0 and made the user running the service a local administrator, I still get the error from the service:

Error 1053, the service did not respond to a star control in a timely fashion."  GRRRR!!!

The only other relevant info I can find is:

http://www.symantec.com/business/support/index?page=content&id=TECH167438

That states “MSVCRT80.DLL and MSVCP80.DLL are required for symcscan.exe to start” I’m Missing MSVCRT80.DLL file but cannot seem to get the C++ 2005 SP1 to install the required file

I have to be missing something (a few brain cells currently), As I’m only installing a trial would Symantec supply any type of support?

Simon

What I would suggest is to open the command-line on the server and launch the symcscan.exe directly. This will sometimes provide more output on why Scan Engine won't start.

Hi I have done some further testing today I have attempted to install the software to a clean but patched Server 2008 SP2 and a Server 2008 R2 SP1, neither worked they both had the same problem as I have with the live server, so the issue is I’m missing whatever steps are needed to correctly configure the software once installed or one of the default apps I install as part of the server build are causing the issue.  I thinking it’s me !!

So I have used the following to install:

C++ 2005
C++ 2005 SP1
Java RE 7.0
Symentec Protrction Engine

The install always fails first time at I assume the configuration side of something as there  is a DOS window, as suggested in the error message  I run the installation again (either a repair or a add/remove feature)  and the installation finishes without any issues the second time.

FYI so starting direct from command line :>SymcScan.exe I get the below as well as ”An Unhandled win32  Exception has occurred in symcscan.exe [2884]”

Problem signature:

  Problem Event Name:                        BEX
  Application Name:                             symcscan.exe
  Application Version:                           7.0.1.1
  Application Timestamp:                     509b569e
  Fault Module Name:                          StackHash_dc1f
  Fault Module Version:                        0.0.0.0
  Fault Module Timestamp:                  00000000
  Exception Offset:                                00000000
  Exception Code:                                  c0000005
  Exception Data:                                   00000008
  OS Version:                                          6.1.7601.2.1.0.272.7
  Locale ID:                                             2057
  Additional Information 1:                  dc1f
  Additional Information 2:                  dc1f97fda456d1769e6ae29073a3f4af
  Additional Information 3:                  1398
  Additional Information 4:                  139858bc585f384490da856a26b179c8

Are you installing the 64-bit or the 32-bit JRE?

Are these virtual machines?

Hi

Are you installing the 64-bit or the 32-bit JRE?

Both on the 2008 R2 SP1 (Live and test servers) 32 only on the 2008 SP2 (test server)

Are these virtual machines?

Yes thay are VMware for the live server and Virtualbox for the 2 test servers

Hi All thanks for your help although I did not get this resolved and have to revert to a different scanner, my first question was answered.

PS If there are a reason/thinking behind the questions I would like to know :) only because I dont like unsolved issues.

Are you installing the 64-bit or the 32-bit JRE?

Are these virtual machines?

Thanks Simon

We should work fine on VMWare, but we don't work on VirtualBox. We need only the 32-bit JRE installed. It sounds like your main scanner should work. Without much diagnostics, it's hard to know exactly what is wrong. Have you given this VM enough RAM to operate? Can you post a screenshot of the output when symcscan.exe is run explicitly in a command prompt?