Scan Failed-Event Number 24607

Updated: 22 May 2010 | 6 comments

colmtourque

0 0 Votes

2003 Server running 2007 sp2 against a 2003 File Server (which is a DC)

I am getting an unspecified error event id 24607 on scanning the D drive on our File Server (thats the volume). Vault continues to scan the folders (there are 3 of them) and appears to do so successfully.

The error is listed here by symantec

http://evevent.symantec.com/rosetta/showevent.asp?Evtsrc=Enterprise%20Vault%20&EvtCat=None&EvtID=24607&EvtCatID=0&EvtType=Error&EvtTypeID=1&EvtRptTime=1210966913&EvtTZBias=300&CoName=Symantec%20Corporation&ProdName=Enterprise%20Vault&ProdVer=7.5.2.0&FileName=vaultm%7e1.dll&FileVer=7.5.2.1862

Prior to contacting support I was curious if anyone else had seen this and what it means.

Message Edited by alco on 05-16-2008 01:51 PM

discussion Filed Under:

Backup and Archiving, Enterprise Vault

Comments RSS Feed

Comments

Jun

2008

0 Votes 0

jgrant50

I'm getting the same error on just about all of my file servers, DC's and members. Please let me know what support has to say about it if you get anywhere.

Good luck.

Jun

2008

0 Votes 0

colmtourque

we turned off reporting and they suggested upgrading to sp3

Jun

2008

0 Votes 0

jgrant50

I have SP3 installed already. I was just about to do some testing on a new system I just created a share on today, with no subfolders. I wonder if this is the 256 character limit bug that was supposed to be addressed with SP3.

Jun

2008

0 Votes 0

colmtourque

I'd be curious to hear if this helps. We are going to sp3 beginning of july.

Jun

2008

0 Votes 0

jgrant50

SP3 has not resolved the issue. The reporting scan runs fine on my test share with no subfolders - just files under one folder. I've tried several different times on many systems, re-installed the agent, etc., with no luck. I just opened a ticket with support, so I'll see what they say and definitely let you know if I get it worked out.

Jun

2008

0 Votes 0

GPKGuy

Symantec Employee

I was chatting to a colleague this afternoon (we work for Symantec UK support). We have had a few cases with FSA Scanning and they have been tricky. One issue we came across was possibly due to the IIS Timeout (which is 20 minutes by default).

You could try increasing this (on the EV server) to say 1 hour and then test again to see what happens.

Nice link here showing you where the value is http://support.yessoftware.com/kb_article.asp?s_ke...

Thanks,

Mark

Supportability Analysis Engineer for Enterprise Vault products.

**REMEMBER TO VOTE IF THIS HELPS AND MARK IT AS RESOLVED TOO IF IT IS!!**

Scan Failed-Event Number 24607

Comments

Would you like to reply?

Links

Technical Support

Symantec.com

Store

Community Stats