Endpoint Protection

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  • 1.  Scan Failure

    Posted Jan 26, 2015 06:38 AM

    Help me please! I get error. Scan Failure: Not enough free disk space to perform a scan. I have lots GBs left. What is wrong?



  • 2.  RE: Scan Failure

    Posted Jan 26, 2015 08:46 PM

    Can you post a screenshot of this?

    What is the exact version of SEP?



  • 3.  RE: Scan Failure

    Posted Jan 27, 2015 06:00 AM

    http://i.imgur.com/SfVamhl.png. SEP Version is 12.1.4013.4013. OS(windows7 enterprise x64) and SEP are installed on an ssd with 80GBs of free space. Paging File size is 6GB. It is noteworthy that after my last OS wipe I haven't been able to run a single scan, and this problem was present even before the format.



  • 4.  RE: Scan Failure

    Posted Jan 27, 2015 12:20 PM

    Download and run the symhelp tool to see if it shows any errors:

    Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues



  • 5.  RE: Scan Failure

    Posted Jan 27, 2015 05:15 PM
      |   view attached

    http://i.imgur.com/OKV4OIn.png

    Out of all these, non appear to have caused the problem. Or to me at least. I have also attached a report file.

    Attachment(s)

    rar
    [GEORGEKATE]__2015-01-27__23-58-15_0.rar   2.24 MB 1 version


  • 6.  RE: Scan Failure

    Posted Jan 28, 2015 01:07 AM
    As a first step can you try upgrading to 12.1.5 to see if that fixes the issue?


  • 7.  RE: Scan Failure

    Posted Jan 28, 2015 06:21 PM

    I will look into this in 'bout a week. In the meantime, any other ideas?



  • 8.  RE: Scan Failure

    Posted Feb 03, 2015 03:22 PM

    Even after updating, the problem wasn't solved. Other ideas?



  • 9.  RE: Scan Failure

    Posted Jun 16, 2015 01:23 AM

    I had same problem , it was cause of a software i installed it blocked anti virus ... like a virus...


     



  • 10.  RE: Scan Failure

    Posted Sep 14, 2015 04:54 AM

    Hello, for anyone who has this problem, check that the "SYSTEM" user has full security access to the TEMP folder in the logged in user profile , i.e   %USERPROFILE%\AppData\Local\Temp  , without the access you are likely to get this error as this is where the scan data is stored.

    I hope this is of help to anyone.