Endpoint Protection Small Business Edition

Hello again support,

   I am not sure what I am doing wrong here, but again, I am new to Symantec.

In the Symantec Endpoint Protection Manager, the Security Status has attention needed, and when I click 'more details', what is in red are a few computers that say 'scan failures', and that they have never been scanned, and their Antivirus Definition Failures are the same computers as well... however, when I go to the computers, it says their antivirus definitions are up to date, and I even initiated a successful full scan on their computers, but it is still noting this in the manager.

Also, in the client list for a domain in the management console, several computers are listed several times. Why is that? That is part of the issue with the security notifications, in that one particular computer is listed 3 times, and so it is flagged 3 times.

While I am at it, question number 3: I am going to be recommending Symantec to all of our clients and setting this up for several more companies, and I am trying to get email notifications to work. Do you have a good article on how to set up email notifications? And as such, I think I set it up, but it didn't seem to work. Is there a way to test the email once it is set up?

Thanks for all of your help!

--Jeff

you can set up these kinds of notifications

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009081409151448 

this is the procedure to create

http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/d28e5621b64d9ddb88257543007672ff?OpenDocument

to test notifications

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008040309460648

the scan failures are not of real time. its past 12 /24 hours you can set them under preferences tab

How do I setup email alerts in the Symantec Endpoint Protection Manager (SEPM) - 
http://service1.symantec.com/support/ent-security.nsf/docid/2008091102224948?Open&seg=ent
 

How to Configure Symantec Endpoint Protection Manager to Send Email Alerts - 
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008031219333348

 

to remove the duplicate entries in the SEPM database:

http://127.0.0.1:9090/servlet/ConsoleServlet?ActionType=ConfigServer&action=CleanClients

Run this url in server browser..
 

Thanks so much for all of your help! All of the responses are answers, so I don't know who to mark the correct answer as, since all of you answered different areas. Thanks again!