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Scan notifications are showing up on SEP clients even though the process is in the "Centralized Exceptions."

  • 1.  Scan notifications are showing up on SEP clients even though the process is in the "Centralized Exceptions."

    Posted Sep 02, 2009 07:02 PM
    I run VNCViewer.exe and SEP is catching it and showing that it is ignored, I even checked the little box in the notification box for it NOT to be displayed on the clients. We use it all throughout the company and I can not have this popping up on people's machines each day. I need to know what to do to ONLY allow that box to appear if there is a threat, and not something that is listed in the Centralized exceptions which were all defined on the SEPM server.

    Thank you in advance.


  • 2.  RE: Scan notifications are showing up on SEP clients even though the process is in the "Centralized Exceptions."

    Posted Sep 02, 2009 07:16 PM
    Looks like you have it configured correctly.

    Is the centralized policy enabled?
    Are the updated policies being applied to the client?




  • 3.  RE: Scan notifications are showing up on SEP clients even though the process is in the "Centralized Exceptions."
    Best Answer

    Posted Sep 02, 2009 07:21 PM
    We need to ignore then In PTP

    Title: 'Excluding commercial applications, such as WinVNC, from Proactive Threat Protection in Symantec Endpoint Protection Manager (SEPM)'
    Document ID: 2007102507511048
    > Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2007102507511048?Open&seg=ent


  • 4.  RE: Scan notifications are showing up on SEP clients even though the process is in the "Centralized Exceptions."

    Posted Sep 02, 2009 07:24 PM
    To both questions. :-)


  • 5.  RE: Scan notifications are showing up on SEP clients even though the process is in the "Centralized Exceptions."

    Posted Sep 02, 2009 07:59 PM
    Will confirm tomorrow.