ScanEngine Java LiveUpdate Error
Hello,
We have just bought the Symantec ScanEngine and installed it on a Redhat enterprise Linux 5.5
The engine works well, but the AV definitions can't be updated.
We have the line "Java LiveUpdate Error" displayed in the console.
When looking at the logs, we have the followings lines:
30 janv. 2012 14:20:48 Loading guard file: /tmp/1327929647532/csapi$20avenge$20definitions$20for$20x86$2dredhat7.2
_1.0_symalllanguages_livetri.zip1327929648129/liveupdt.grd
30 janv. 2012 14:20:48 Unable to calculate free space but JLU will continue.
30 janv. 2012 14:20:48 Disk space check for 1327864614jtun_ennluapi.lin failed. Requested free space was 786,181 (i
n MB).
30 janv. 2012 14:20:48
30 janv. 2012 14:20:48 The Java LiveUpdate session did not complete successfully.
30 janv. 2012 14:20:48 Return code = 246
You can notice this:
Unable to calculate free space but JLU will continue
then
Disk space check for 1327864614jtun_ennluapi.lin failed. Requested free space was 786,181 (in MB).
We should have enough free space because we have more than 2.5 GB free...
When manually lauching java LiveUpdate in debug, we have no error:
java -classpath jlu.jar com.symantec.liveupdate.LiveUpdate -d
The Java LiveUpdate session has completed successfully.
Return code = 0
I have searched the internet, the forums, the support articles, etc but found nothing...
Does anybody have an idea of why this issue ???
Thanks for your help !!!
Comments
Error 246 indicates you don't
Error 246 indicates you don't have enough free space on the drive/paration.
_1.0_symalllanguages_livetri.zip1327929648129/liveupdt.grd
30 janv. 2012 14:20:48 Unable to calculate free space but JLU will continue.
30 janv. 2012 14:20:48 Disk space check for 1327864614jtun_ennluapi.lin failed. Requested free space was 786,181 (i
n MB).
30 janv. 2012 14:20:48
30 janv. 2012 14:20:48 The Java LiveUpdate session did not complete successfully.
30 janv. 2012 14:20:48 Return code = 246
If possible free up as much space as possible or at least one gigabyte to the /tmp/ directory/partition and possibly /opt as well.
Hello, Thanks for your reply,
Hello,
Thanks for your reply, but as I said above we have more than 2.5 GB free. This free space is available on "/". I assume than the the "/tmp" folder is used ?
Therefore, I assume this message is the key:
Thanks anyway for your reply, I will be pleased if you have another suggestion...
/tmp and /opt are used and
/tmp and /opt are used and should have at least a gig free.
Enter subject (optional)
Hello,
Thanks for the reply.
Finally, I have more that 5GB free.
I have more than 1 GB on /dev/shm too.
extract from a df:
used available capacity mounted on
2530240 5055796 34% /
12145 83722 13% /boot
0 1037712 0% /dev/shm
Any other idea or suggestion ? Please !?
Can you upload a full
Can you upload a full liveupdt.log
Is are /opt and /tmp part of the / partition?
Hello, I attached the file
Hello,
I attached the file renamed to "liveupdt.txt".
concerning /opt and /tmp, they are on the / partition.
Thanks again for your help.
Hello again,I think I got
Hello again,
I think I got the issue.
I manually ran the liveUpdate in debug mode with the parameters indicated in the previous log file.
It seems to launch a df and bugs when parsing the disk name. So, it seems that the wrong column of the df command is used...
But why this issue on a RedHat Enterprise 5.5 ? I assume this is working on other systems !?
I attach the new logs below.
Best regards
I recommend opening a support
I recommend opening a support case at this point. This issue may require a code fix.
Ok, thanks again for your
Ok, thanks again for your help.
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