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Scanner files being detected as virus.

Created: 14 Jun 2013 • Updated: 14 Jun 2013 | 3 comments

We have Multi-function copiers scanning documents to a server. To facilitate scanning across a vpn, we changed the SMB port from 139 (using NetBios, which often failed) to 445 (SMB over TCP/IP). This files are now scanned reliably, but Endpoint Protection is labeling them as suspecious. We need to change a rule to make the PDF documents "trusted".

Operating Systems:

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.Brian's picture

You can add a directory exception for the scan share.

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Sumit G's picture

You can add the extension for scan exception

Creating exceptions for Symantec Endpoint Protection

Article:HOWTO80919  |  Created: 2012-10-24  |  Updated: 2013-06-06  |  Article URL http://www.symantec.com/docs/HOWTO80919

 

Regards

Sumit G.

technical_specialist's picture

Hello,

Only this issue is in Pdf file or in other extension because scanner can scan is some of the other Extension.

My advice is that you can add the folder in Exception where these file can store or scanner application  folder

Excluding a file or a folder from scans

Article:HOWTO80920  |  Created: 2012-10-24  |  Updated: 2013-06-06  |  Article URL http://www.symantec.com/docs/HOWTO80920