Endpoint Protection

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  • 1.  Scanner files being detected as virus.

    Posted Jun 14, 2013 03:22 PM

    We have Multi-function copiers scanning documents to a server. To facilitate scanning across a vpn, we changed the SMB port from 139 (using NetBios, which often failed) to 445 (SMB over TCP/IP). This files are now scanned reliably, but Endpoint Protection is labeling them as suspecious. We need to change a rule to make the PDF documents "trusted".



  • 2.  RE: Scanner files being detected as virus.

    Posted Jun 14, 2013 03:23 PM

    You can add a directory exception for the scan share.



  • 3.  RE: Scanner files being detected as virus.
    Best Answer

    Posted Jun 15, 2013 12:01 AM

    You can add the extension for scan exception

    Creating exceptions for Symantec Endpoint Protection

    Article:HOWTO80919  |  Created: 2012-10-24  |  Updated: 2013-06-06  |  Article URL http://www.symantec.com/docs/HOWTO80919

     



  • 4.  RE: Scanner files being detected as virus.
    Best Answer

    Posted Jun 15, 2013 12:34 AM

    Hello,

    Only this issue is in Pdf file or in other extension because scanner can scan is some of the other Extension.

    My advice is that you can add the folder in Exception where these file can store or scanner application  folder

    Excluding a file or a folder from scans

    Article:HOWTO80920  |  Created: 2012-10-24  |  Updated: 2013-06-06  |  Article URL http://www.symantec.com/docs/HOWTO80920