Video Screencast Help

Scanner files being detected as virus.

Created: 14 Jun 2013 • Updated: 23 Mar 2015 | 3 comments
This issue has been solved. See solution.

We have Multi-function copiers scanning documents to a server. To facilitate scanning across a vpn, we changed the SMB port from 139 (using NetBios, which often failed) to 445 (SMB over TCP/IP). This files are now scanned reliably, but Endpoint Protection is labeling them as suspecious. We need to change a rule to make the PDF documents "trusted".

Operating Systems:

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ᗺrian's picture

You can add a directory exception for the scan share.

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Sumit G's picture

You can add the extension for scan exception

Creating exceptions for Symantec Endpoint Protection
padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:HOWTO80919 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2012-10-24 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2013-06-06 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/HOWTO80919

Regards

Sumit G.

SOLUTION
technical_specialist's picture

Hello,

Only this issue is in Pdf file or in other extension because scanner can scan is some of the other Extension.

My advice is that you can add the folder in Exception where these file can store or scanner application  folder

Excluding a file or a folder from scans
Article:HOWTO80920  |  Created: 2012-10-24  |  Updated: 2013-06-06  |  Article URL http://www.symantec.com/docs/HOWTO80920
 
SOLUTION