Hello,
I completely agree with Rafeeq.
When media is inserted into a CD-ROM or DVD-ROM drive, the drive is excluded from Auto-Protect scans*. Infected files found on the media (CD or DVD) cannot be altered by Symantec Endpoint Protection, because the media is readonly.
* "Excluded from Auto-Protect" means that the CD/DVD is not scanned as soon as it is inserted into the drive, but the files on the CD are scanned by Auto-Protect as soon as they are accessed.
Auto-Protect will block the files from accessing the hard drive, so there is no threat to the system. However, the only way to remove the original infected file is to take the media out of the CD-ROM or DVD-ROM drive and physically destroy it.
If you want to scan CD-ROM or DVD-ROM drives, you have two options:
- Right click the drive and click Scan for viruses.
- Start a manual scan and include the CD-ROM or DVD-ROM drive.
Hope that helps!!