Endpoint Protection

Hi all,

M using SEPM 12 RU 1 MP1 SEP 12 RU1 MP1 but i got security details which r showing some machine not scanning. When i check manually but that machine scan daily basic well. dnt knw SEPM showing me that are machine not scanning last month and year.

second thing some machine showing same security details 1970 date for that i have manually delete that all agent entry from SEPM server but still me showing after 1 hrs in same logs

Pls check below snap and PM me if anyone have resolution for same

thnaks..

has the scan been run on these machines?

yes i have checked. scan has been run mention PCs.

hmm

Yet this system scanning not run....

first you can run scanning and try....you log say 35 system not recently scanned.......

Hello,

Is the SEPM 12.1 RU1MP1 migrated directly from SEPM 11?

If yes, what was the previous version of SEPM 11.x running on this machine?

Could you run a Repair of the SEPM and check if that helps.

Awaiting Reply.

has the client recently reported to SEPM?

@Mithun SanghavI

SEPM upgrade from SEPM MR6. But got crash. So I have uninstalled and newly installed 12.1 RU1 MP1 and restore old 11 SEPM backup. This activity done last month of may.

pete_4u200

i have not notice but 1970 date those clients showing me again & again.

Hi,

It's a latest version by Symantec so I would request here you to log a case with support.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

How to Create and Validate a SymAccount for using Symantec's MySupport

http://www.symantec.com/docs/HOWTO31127

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

do you mean you installed SEPM 12. and restored SEP 11 DB?

Hello,

Did you say "Restored the SEPM 11 database on SEPM 12.1 RU1 MP1."? 

I believe this could not be done.

Here are few Suggestions,

1. Run the upgrade wizard located: 'C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat'
2. Run the Management Server Configuration Wizard again to complete the migration process.
3. Please migrate the clients to the Latest SEP 12.1 RU1 MP1.

Hope that helps!!

hi,

Try to problem releted system clear old logs and try to sync

Check this.

Issue with the SEPM and the DB sync

Goto--> Start -->All programs-->SEPM-->Management server configuration wizard.

Run the Management Server configuration Wizard

It will reconfigure and sync the DB and SEPM hope it will reolve the issue

@ pete_4u2002

yes i have no other solution aprt from that.

@ Chetan Savade

before i log case in symantec thier is any option ?? how to sloved this issue and why this occured ??

@ Mithun SanghavI

you finding any thing??

thanks to all

Hello,

Restoring the SEPM 11 database on SEPM 12.1 RU1 MP1 could not be done.

However, Here are few Suggestions,

1. Run the upgrade wizard located: 'C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat'
2. Run the Management Server Configuration Wizard again to complete the migration process.
3. Please migrate the clients to the Latest SEP 12.1 RU1 MP1.

Hope that helps!!

@ Mithun Sanghavi

U suggest me long process for only 35 clients. pls send mi other solution aprt from that, coz

my VP not allow me doing this activity.

any one having solution for old date in scanining log. some systems showing mi 1970 date in scan failure logs.

Hello,

Perform a Disaster Recovery for SEPM 12.1 - 

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager 

http://www.symantec.com/docs/TECH160736

OR 

Uninstall and Reinstall SEPM 12.1 RU1 MP1 and then run the SylinkReplacer 12.1 to recover all the client back reporting to the SEPM.

For the new SylinkRepalcer Tool for SEP 12.1, you will have to call symantec or log a web case.

QuickStart Guide - Create and Manage Support Cases in SymWISE 

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Hope that helps!!

Please upgrade to SEP 12.1 RU1 MP1

Regards

security status show me not scan mmddyy

while i cheked same ip in miniter logs show me scan completed what is this..??

open a support case, do not restore SEP 11 DB on SEPM 12.

ok  lets check..

i'll going to log case..

Thanks for all of you..