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Scanning pop ups are killing my client

Created: 04 Oct 2012 • Updated: 05 Oct 2012 | 4 comments
This issue has been solved. See solution.

SEP Small Business 12.x on their terminal server.  Clients will sometimes get from 6 to 10 of these in the same session.  Box says started at date / time, then completed.  How do we turn these off?

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Mithun Sanghavi's picture


If your users are seeing the Active Scan popup when they logon, then you likely have Show Scan Progress selected in the Virus and Spyware Policy. You could either change this so that scan progress is hidden (the users would not see any popups) or you could disable Startup Scans.

Hiding scan progress

  1. Login to the SEPM
  2. Click Clients
  3. Select your group which is affected by this issue
  4. Click the Policies tab (at the top)
  5. Open your Virus and Spyware Protection policy
  6. Click Administrator-Defined Scans
  7. Click Advanced
  8. Under Show scan pgoress options, select Do not show scan progress.
  9. Click OK.
  10. Let the SEP client pick up the new policy and test it out. Does the problem still occur?

Should you prefer to disable startup scans altogether, you can do this at step 7 by removing the checkmark which reads "Allow startup scans to run when users logon".

Also, check this Article:

Best Practices for Installing Symantec Endpoint Protection on Citrix and Terminal Servers:

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

sjropiak's picture

Should have mentioned that all of these are un managed. So there's no sepm to open. Is there an equivalent area in the client?

Ashish-Sharma's picture


Click the Scan for threats -> double click on active scan -> Scan Option -> Advanced

Best Practices for Installing Symantec Endpoint Protection on Citrix and Terminal Servers:

Thanks In Advance

Ashish Sharma

sjropiak's picture

My screens do not look as you described, but I think I found it.  Thanks.