Endpoint Protection

 View Only

  • 1.  Schedule LiveUpdate from SEPM failes with 1813 error

    Posted Dec 07, 2012 01:10 PM
      |   view attached

    Schedule LiveUpdates from my SEPM server fail with the following error:

    "EVENT - SERVER SELECTION FAILED EVENT - LiveUpdate failed to connect to server liveupdate.symantecliveupdate.com at path  via a HTTP connection. The server connection attempt failed with a return code of 1813, Proxy or host authorization is incorrect"

    When I execute LUall.exe manually it is successful. We are using a web proxy server and the credentials specified are correct.

    Environment Details:

    SEPM Host is Server 2008 R2 Enterprise

    SEP Version 12.1.671.4971

    Full log file attached.

     


     

    Attachment(s)

    txt
    lu_log_file.txt   6.07 MB 1 version


  • 2.  RE: Schedule LiveUpdate from SEPM failes with 1813 error

    Posted Dec 07, 2012 01:23 PM

    Did this just start? How long has it been happening? Any OS patches recently installed?

    Check this similar thread regarding the solution:

    http://www.symantec.com/connect/forums/luallexe-fails-symantec-endpoint-protection-manager#comment-3049241



  • 3.  RE: Schedule LiveUpdate from SEPM failes with 1813 error

    Posted Dec 07, 2012 02:39 PM

    The problem began when we moved it from a 2008 server to 2008R2 server.

    I saw that thread and considered disabling the "offline caching" on the server but not confident of the change yet.



  • 4.  RE: Schedule LiveUpdate from SEPM failes with 1813 error

    Posted Dec 07, 2012 07:19 PM

    as per the logs :-

     

    EVENT - SERVER SELECTION FAILED EVENT - LiveUpdate failed to connect to server liveupdate.symantecliveupdate.com at path  via a HTTP connection. The server connection attempt failed with a return code of 1813, Proxy or host authorization is incorrect

     

    11/25/2012, 20:19:02 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/liveupdate_3.3.1.23_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
    11/25/2012, 20:19:02 GMT -> HttpSendRequest (status 403): Request failed - Look up status code for more information.

    The request is not getting through from proxy using system profile.

    Suggest to try following links

    URL http://www.symantec.com/docs/TECH131478

     

    Also add full access to system profile for liveupdate service.
     
    Hope this resolves your issue.


  • 5.  RE: Schedule LiveUpdate from SEPM failes with 1813 error

    Posted Dec 08, 2012 03:28 AM

    HI,

    Check this artical

    LU1813 Error while running Symantec Liveupdates

    http://www.symantec.com/docs/TECH153356