Endpoint Protection

We have 3 scheduled reports that are generated on a daily basis at 9:30AM.  When we first set these reports up everything ran fine and on time.  As time went on the reports started generating later and later.  Has anyone else noticed this?  Our installation is a clean install of MR4 (pre MP1) with 5 SEPMs (one at each of our branch offices).  I opened a case with Symantec about this on Friday.  Some changes were made to the authentication in the ODBC configuration.  The tech seemed confident that would fix the problem; however, it doesn't appear to have done anything.  For the past two days the reports have generated at 11:12AM... almost 2 hours later than they should.  I would appreciate any feedback or help.

Thanks.

Adrian

Have you checked all your servers that the their time/date are correct?

Yes Adrian, I have started to notice that our reports over the past few months have started on this trend as well.  So I think something is buggy.

I just over the weekend updated our SEPM (we have 2) to MR4 MP1A.  I have had this set up since pre-MR1. 

If you get a fix, let me know.  

What changes did you make to the ODBC config?

And Maximilian, all of my SEP servers have the correct time set.  They all use our domain controller. 

I am thinking this is a bug too, but didn't get much acknowledgement from the tech with regards to it being a known issue.  The time on all our servers is correct as well.  We sync with an outside time source.

As far as the ODBC configuration change he switched the authentication from integrated to user supplied credentials and then restarted the SEPM service.  I didn't think it would have much impact, but I was willing to humor the tech.  I am guessing since you have upgraded to MP1a that the upgrade didn't have any impact on fixing the issue either.

I will keep everyone posted if I find a resolution or if they simply acknowledge it as being a known issue.

Its a bug, sounds like what SEPM is doing is running the reports every 24 hours AFTER it finished running the previous one (so the times gradually increase) and/or its based on when the service started.

Keep working with the engineer, I've seen this with a couple of customers, I'm not sure if we have a defect logged though... 

Thanks Paul.  I will keep at it with the techs.  I maybe this is something that can be addressed in a future patch/release.