Endpoint Protection

We have three machines running windows 7 32bit, client version 12.1.5337.5000. We have daily scheduled quick scans and 1 weekly full scan.  If you want days of the week, I can get that information.

The scheduled scans do not seem to be taking effect.  Every time I look in the SEP Manager, I see that the last scan date is not updating. I run the scan manually for these clients in questions.  The scan and the date updates. However, when I check later in the week, the last scan date does not change. 

What is also odd is there is a 4th machine with the same OS and client version. It is running and recording its daily scans properly.  I took one of the three that are not updating the last scan date, and I removed all instances of SEP (users folders, app data, program data, program files and registry) I then reinstalled the client. This was on the 6th of April.  The last scan date in the SEP Manager still reflects 4/6/15. 

Any suggestions on what to look at next?

Thanks

Ian

You can enable vpdebugging to see what's up

How to enable "Vpdebug Logging" on Symantec Endpoint Protection 11.0, 12.1, and 12.1 RU1

Just move the client to new group and see if that reflects.

Have you seen that client online???

Verify the policy is updated and definition is up to date??

i have not tried any of these steps just yet. I will look into all of these and report back shortly.

Ian