Scheduled scans in SEP 12.1 are not running due to historic scans still running and not completing
We have 2 XP clients that are not running scheduled scans as they have historic scans still running. These historic scans have been running for a matter of days but do not seem to complete. One of the clients has a scan still running since 8th August and this is preventing any further scheduled scans from running. The laptop has been left on for periods of up to 24hrs but this does not help.
I have used the SymRmvScans utility as well as CleanWipe. These both ran on seperate occasions successfully, and where I thought CleanWipe would have worked, it still makes no difference after reinstalling SEP again.
Does anybody have any ideas as to what I can do to delete these historic scans or make SEP believe they have completed?