Although I have been able to setup other applications to access our Exchange server via IMAP, I was not able to get ServiceDesk to work this way.  I was forced to use POP3.  Fortunately, POP3 seemed to work without issue.

Joe

http://www.symantec.com/business/support/index?pag...

I am going to open a ticket with support right now

I'd be curious to know what your turn around time is on that case... =)

well case is open - the kb i found refer's to service desk 7.1

I set it as medium priority as this is a major priority of my customers.

coming back to Altiris after a 3 year hiatus gives me a different spin on the product. So far I am not very happy with the new KB or overseas support. The ability of the tech reps to only parody what I have done in trouble shooting is very unsettling.

well case is still open - we can see the email sitting on the server not processed.

service rep told me this morning that he will research and get back to me

Have you tried POP3 at all?

Your support experience seems to be the way of things these days...

re support- i had to argue with a 1st level help desk rep that my service desk was down and I needed help- since I had basic and essential support that ment 4 hour call back as it was critical. I was informed that service desk only had BASIC support and I had reset the 4 hour call back by calling in!

grrr takes me back to early 6.x days when bugs were really common

re POP email tried both - the emails show on the email server as unread. level 1 rep is supposed to research and call me back

Interesting... have you tried to connect to your exchange server via POP from a command line?

Joe

that I dont know- I am not that technical on server side . I will ask my server rep

we tried to connect to the email server using Telet

Telnet says bad command when I try to log in and send password in plain text

their is a note on using telnet that you have to turn on plain text logon. If I do this - doesnt this affect the whole email exhange server?

Configure the IMAP4 virtual server to use the plain text logon type. To do this, start the Exchange Management Shell on the Exchange server. In the Exchange Management Shell, type the following command, and then press ENTER:

Set-ImapSettings -LoginType "plaintextlogin"

To perform this procedure, the account that you use must be delegated the following:

• Membership in the Enterprise Administrators group

http://technet.microsoft.com/en-us/library/dd789687%28EXCHG.80%29.aspx

suggestion from tech rep was to use port 993 - all that did was make my screen not display anything!

the tech rep told me to do the following - I cant get past step 2 - seems to be related to send the password in plain text.

My exchange guys says that I could open a tunnel between the service desk server and the corp exchange server. Has anyone done this?

One of my deliverable is getting this working so I am kinda anxious to get this working

Once you have telnet the following should allow you to test IMAP from the SD server.

If the email box ServiceDesk is monitoring is IMAP do the following.
1. Telnet <email server name or IP address> 143. I.E. C:\>telnet mail 143
Note: This will return +OK and Microsoft Exchange IMAP4rev1 server version or some variation.

2.   01 LOGIN username and email account password. I.E. 01 LOGIN <username> <password>
Note: This will return 01 OK LOGIN completed.

3. 02 list "" *
Note: This will show all available mailboxes.

4.  03 SELECT mailbox I.E. inbox
Confirm that their are emails in the email box.

5.  04 STATUS inbox (unseen)