SD 7.1 Changing Status from client responded back to responded
I have SD 7.1 installed and running. We are running a report based on Assignment and Status. When a ticket comes it, it is marked as open or re-assigned if it has been re-assigned to a new group. If we send the business an email, the status changes to responded. If the client responds, it changes back to client responded. If we then send a 2nd email, the status doesn't change back to responded. This means we have a bunch of tickets that we've responded to, but are still classified as client responded. Does anyone know a way to get the status to change back to responded after a 2nd or 3rd email has been sent?