ServiceDesk

Does anyone know if you still need to follow the steps listed in this document when installing 7.1 with a domain account?

http://www.symantec.com/business/support/index?page=content&id=HOWTO31346

You do but there are a few other modifications...this is taken from some troubleshooting steps that I had to take and were recommended to me:

In regard to the service account instructions, if you will be installing on Server 2008 R2, these changes apply:

1. You do not need to run the aspnet_regiis.exe -ga command line.

2. To change the Default App Pool to use the service account, you right-click and then go to Advanced Settings (instead of Properties) > Identity tab.

Below are the exact steps i managed to get SD installed with SQL offbox

• Add the SD machine in the administrators group of the SQL box
• On Active Directory, create a new domain admin account for SD
• Give full admin rights (sysadmin) to both SMP and SD accounts on the SQL DB
• Make sure no firewall on the SQL box
• On the SD machine, change the Application Pool to use the SD admin account (example: domain\SDadmin)
• Log to the SD using the SMP account
• During the installation of ServiceDesk add the SD account under Account Access User List (example: domain\SDadmin)

Thanks for the response!  Ill going to try early next week.