ServiceDesk

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  • 1.  SD 7.1 Install Issue

    Posted May 25, 2011 03:08 PM

    I'm trying to install SD 7.1 on Windows Server 2008 R2 (non-SP1). I've followed the steps to install the native client, SMO collections, and other dependencies. I've also setup the app pools correctly and when running the installer as a domain admin (but not as the App Identity) I get the following error:

     

     

     Database integration strategy failed due to an error: Error setting permissions: Incorrect syntax near '-'.
    
    Granting DB access to users failed. You must manually set up accounts like NETWORK SERVICE and ASPNET to have permissions to this database.
    
    System.Exception: Database Configuration could not be installed correct. Installation cannot be continued
    
       at Symantec.Workflow.Installer.InstallerManager.Run()
    
    Installation Failed. 


  • 2.  RE: SD 7.1 Install Issue

    Posted May 25, 2011 08:22 PM

    I was getting this error when trying to use a Domain AD account to authenticate to SQL during the install, it will state the 'TEST' was OK but it really isn't.

    To get around this I created a DB Admin account on the SQL server and gave it permission to administer all DB's on that SQL Server. I then deleted the DB the Service Desk installer created 'ProcessManager' and re-run the install using my 'local SQL' DB Admin account as the SQL connection account.



  • 3.  RE: SD 7.1 Install Issue

    Posted May 27, 2011 03:21 PM

    Used SA account.