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  • 1.  SD 7.1: Needed By Date Missing in Advanced Form?

    Posted May 25, 2011 04:33 PM

    Is it just me or is the needed by date option missing from the advanced incident form? If it isn't just me, has anyone added the functionality in to the form and can offer some guidance? I will work on copying the elements from the basic form and see if I can inject them into the advanced form but I was hoping I am just missing it!

     



  • 2.  RE: SD 7.1: Needed By Date Missing in Advanced Form?

    Posted Aug 01, 2011 11:26 AM

    Have you had any luck with this.

    I see the field in the Process View but no way to get a date into the field.



  • 3.  RE: SD 7.1: Needed By Date Missing in Advanced Form?
    Best Answer

    Broadcom Employee
    Posted Aug 02, 2011 04:28 AM

    1. Add a DatePickerComponent component to the form and configure it like in SD.GeneralIncidentSubmitForm (actually, you should be able to copy it just fine).
    2. Set the Output Paths in that component as you need.
    3. Set the Output Data to Incident.RequestNeededByDate
    4. Save, Test, Publish.
     



  • 4.  RE: SD 7.1: Needed By Date Missing in Advanced Form?

    Posted Aug 10, 2011 05:53 PM

    Thanks Toomas!