When emails come in to ServiceDesk, some appear in the Service Manager's queue but when we go to try to classify the messages they error out with the error found at the end of this post. We have tried re-publishing all of the email workflows and IncidentManagement and none of that has helped. Any ideas?
I should note that I've also re-published the original SD.Email.InboundManagement project in case something went wrong there.
This message is from clicking on the classify email from a report
Application Name : SD.Email.InboundManagement
Process ID : 5976
Date :9/11/2013 11:04:17 AM
Log Level :Error
Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
Machine Name : SERVICEDESK
Message :
Process: Email Inbound Management Component Name: List Forms In Service Catalog For User Component Class Name: LogicBase.Components.Ensemble.FormsCatalog.ListFormsInServiceCatalogForUser Component ID: f6a587dd-daae-48ce-8c1d-8ae027bdeeed Exception Class Name: System.Web.Services.Protocols.SoapException Message: Object reference not set to an instance of an object. Stack Trace: System.Web.Services.Protocols.SoapException: Object reference not set to an instance of an object. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at LogicBase.Core.Ensemble.UserMan.Userman.GetUserByEmail(String sessionID, String userEmail) at LogicBase.Components.Ensemble.FormsCatalog.ListFormsInServiceCatalogForUser.Run(IData data) in c:\build\projects\MP1_KB54090\components\LogicBase.Components.Ensemble\FormsCatalog\ListForms.cs:line 159 at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context) at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)
Oddly this message is what we get from trying to classify the message from the inside the incident/process
Application Name : SD.Email.InboundManagement
Process ID : 1496
Date :9/11/2013 11:46:42 AM
Log Level :Error
Log Category :LogicBase.Components.Ensemble.FormsCatalog.ListFormsInServiceCatalogForUser
Machine Name : SERVICEDESK
Message :
Exception at Run method with message :Object reference not set to an instance of an object.
Followed by this:
Application Name : SD.Email.InboundManagement
Process ID : 1496
Date :9/11/2013 11:46:42 AM
Log Level :Error
Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
Machine Name : SERVICEDESK
Message :
Process: Email Inbound Management Component Name: List Forms In Service Catalog For User Component Class Name: LogicBase.Components.Ensemble.FormsCatalog.ListFormsInServiceCatalogForUser Component ID: f6a587dd-daae-48ce-8c1d-8ae027bdeeed Exception Class Name: System.Web.Services.Protocols.SoapException Message: Object reference not set to an instance of an object. Stack Trace: System.Web.Services.Protocols.SoapException: Object reference not set to an instance of an object. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at LogicBase.Core.Ensemble.UserMan.Userman.GetUserByEmail(String sessionID, String userEmail) at LogicBase.Components.Ensemble.FormsCatalog.ListFormsInServiceCatalogForUser.Run(IData data) in c:\build\projects\MP1_KB54090\components\LogicBase.Components.Ensemble\FormsCatalog\ListForms.cs:line 159 at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context) at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)