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SD 7.1 SP2 Using IE 9 or 10 - Does this still occur in SD 7.5?

Created: 19 Jun 2013 • Updated: 19 Jun 2013 | 5 comments
This issue has been solved. See solution.

Hello,

We have noticed that some of the interface features in SD do not always work as expected with IE 9 or 10.  For example, when viewing a list of tickets, it might be necessary to scroll past page 1.   When you select another page (page 4 for example) it allows you to do it that one time, but it does not allow you to do it a second time. 

Another example is when expanding clicking the + sign to expand the Task Viewer list, if the report refreshes on it's own, the + sign will no longer work.  You have to refresh the entire page to expand the list again.

Setting ServiceDesk to compatibility mode does not correct the issue.  Is this fixed in SD 7.5?

Thank you.

Operating Systems:

Comments 5 CommentsJump to latest comment

CNWilliams's picture

Hi WK01,

ServiceDesk 7.5 does not support IE10.

Kindest Regards,

CNWilliams

CNWilliams

WK01's picture

Hello CNWilliams,

What about IE 9?  We see some of these issues with version 9 of Internet Explorer.

Thank you for responding.

reecardo's picture

Most of the issues you are describing appear to be IE nuances with certian 3rd-party controls we use in the portal (FF and Chrome usually do not have these issues). We've fixed some issues around these controls where we can (by tweaking JavaScript around the associated controls), but I'm unsure off the top of my head if these issues have been addressed.

SOLUTION
CNWilliams's picture

Hi WK01,

Component Supported in ServiceDesk 7.5 MP1
Process Manager portal browsers
  • Microsoft Internet Explorer versions 7, 8, and 9
  • Firefox version 13 and later
  • Google Chrome version 17 and later
  • Safari version 5 and later

Note: Active Directory auto-authentication is supported in Internet Explorer, Google Chrome, and Firefox. For any additional configurations that may be required, see the knowledgebase article, Pass-thru Authentication with Chrome & Firefox on ServiceDesk & Workflow at:

http://www.symantec.com/docs/TECH204270

Kindest Regards,

CNWilliams

CNWilliams

WK01's picture

Will IE 9 and SD 7.5 eliminate the issues I describe above?