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SD 7.1SP2 - SD.EmailMonitor gets stuck processing digitally signed emails

  • 1.  SD 7.1SP2 - SD.EmailMonitor gets stuck processing digitally signed emails

    Posted Jun 19, 2013 08:53 AM

    We are running SD7.1 SP2 -


    This has happened a few times where a person sends in an email to the service desk that has been digitally signed (from a .mil, .gov, or a Verisign(now Symantec) ECA certificate) and it will stop the entire mailbox from being processed.

    I came in this morning and there were 17 emails that were backed up, and once that signed one was removed, everything was processed normally.

    ideas?

    thanks

    Steve