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  • 1.  SD 7.5: Change admin password

    Posted Nov 21, 2013 12:50 PM

    Can anyone guide me on how to change the initial admin password used when installing SD? I attempted to do a repair of workflow and do it that way but the repair fails and looking at the logs it failed because it couldn't log in to ProcessManager and I assume its because of the password. I tried doing it in ProcessManager but am told that I have to use the password reset tool in the ProcessManager folder, which is all well and good....except that the reason we need to reset it is because the installer never wrote it down! We are having issues publishing the workflows to ProcessManager (see my other post) and it may be because the password is wrong.



  • 2.  RE: SD 7.5: Change admin password

    Broadcom Employee
    Posted Nov 21, 2013 12:57 PM

    Located in %ProgramFiles%\Symantec\Workflow\ProcessManager there is a utility called ChangeAdminPassword.exe. 



  • 3.  RE: SD 7.5: Change admin password

    Broadcom Employee
    Posted Nov 21, 2013 01:33 PM

    As an alternate to the utility, you can also open SQL Server Management Studio on your DB Server and change it directly in the dbo.User table. 

    • Connect to your database and navigate to Databases>ProcessManager>dbo.user.
    • Right-click on the object and select Edit top 200 rows. 
    • In the row for your admin user, you could add a new value in the Password column. 

    After you change the password, you could then log into the Process Manager and then change it so it is not in clear text in the DB. 

    I understand that this is a few extra steps, but it should only be used as an alternate to the ChangeAdminPassword.exe utility. 

     

     



  • 4.  RE: SD 7.5: Change admin password

    Broadcom Employee
    Posted Nov 21, 2013 01:42 PM

    Changing the password directly through the database isn't a valid option as the password is encrypted.



  • 5.  RE: SD 7.5: Change admin password

    Posted Nov 21, 2013 02:02 PM
    That would work except we don't have the original password and the utility appears to be asking for it.


  • 6.  RE: SD 7.5: Change admin password

    Posted Nov 21, 2013 02:04 PM
    Since the utility won't work and the password is encrypted in the DB, would copying the encrypted password from a know account into the admin account work do you think? Then use the utility to change the password correctly?


  • 7.  RE: SD 7.5: Change admin password

    Posted Nov 21, 2013 04:44 PM

    I have put in a ticket with Support so hopefully I'll have a resolution soon, and if allowed, will post it here.



  • 8.  RE: SD 7.5: Change admin password
    Best Answer

    Posted Nov 22, 2013 09:14 AM

    Karen from support was able to get me squared away. Basically I had to reset the password to the defaults using a quick SQL script and then I could reset it using the ChangeAdminPassword utility. We are back up and running!