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SD 7.5: Custom Close Codes Not Working

Created: 18 Apr 2013 • Updated: 19 Apr 2013 | 1 comment
This issue has been solved. See solution.

Is anyone else having a problem with custom Close Codes? I have 2 SD 7.5 test servers running, pointing to 2 different databases and custom close codes aren't working on either one! I had thought I had them working several months back but since starting over in test they don't work. I can add them just fine to the Application Properites under ServiceDeskSettings but the don't appear in the tickets, even after a complete restart.

Operating Systems:

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jpellet2's picture

A quick call back from Support and I've got this working. Basically, due to a repair at some point, there was redundancy in the ApplicationProperites. After I found the one section that was being honored I was able to delete the other and the CloseCodes worked immediately.