Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

SD 7.5: Custom Close Codes Not Working

Created: 18 Apr 2013 • Updated: 19 Apr 2013 | 1 comment
This issue has been solved. See solution.

Is anyone else having a problem with custom Close Codes? I have 2 SD 7.5 test servers running, pointing to 2 different databases and custom close codes aren't working on either one! I had thought I had them working several months back but since starting over in test they don't work. I can add them just fine to the Application Properites under ServiceDeskSettings but the don't appear in the tickets, even after a complete restart.

Operating Systems:

Comments 1 CommentJump to latest comment

jpellet2's picture

A quick call back from Support and I've got this working. Basically, due to a repair at some point, there was redundancy in the ApplicationProperites. After I found the one section that was being honored I was able to delete the other and the CloseCodes worked immediately.

SOLUTION