SD 7.5: Email Monitor Group Assignment Missing
Now, I may have caused this but am not sure. When the email monitor ingests an email with "New Incident" in the subject line, the email becomes a ticket however it doesn't assign it to any service queue, not even the Service Manager's queue. I don't know if this was casued because I changed the name of the default queue or not. Does anyone have any ideas? Is this actually the expected behavior, that an incident get fully created but not actually assigned to any queue? I also don't see a rule for it in automation to be able to assign them there.