I really appreciate the effort of answering me and also for the copy of the report but this is not what I am searching for.
However, the way to search tickets through reporting is too non-friendly than the standard way to free text search, like google, which all of the customers both are used to and expect. It is so well known and used by a variety of products so it has become a standard way to search for items.
My customers expects a simple box where they can print text with or without wildcards and the press search and it is really hard to explain why they can't have this.
Anyone who can shed some light over why this functionality isn't i SD or give me good arguments on how to present a reasonable explanation of why they can't have this type of functionality?
Thanks in advance!!!
Cheers, Patrik