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SD 7.5: Implement the use of wild cards in process automation

Created: 08 Jan 2013
paro's picture

I've had the need for using wild cards when creating process automation policies since the release of these policies but it seems that I still cannot use them.

Use case can be:

"Please route all incidents that are logged on an asset that starts with the letter XX to a specific group service queue"

I have tried using both * and % as wild cards and the UI throws an error message "No Values for the selected ConditionVariant found". It clearly seems that the process automation rule set doesn't support the use of wild cards.

Anyway to get pass this?


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