SD 7.5 MP1: Need Help Assigning to a Queue in a Workflow
This is driving me nuts. I can't seem to get the queue assignment to work right in a custom workflow web form. I've followed similar instructions here but the assignment still doesn't work.
Here's what I've done:
The form grabs some basic information from the end user and then I merge that content into the description of the ticket. I also capture the title.
I then initialize the Incident variable
I use the Get Incident Service Queue by Name element and statically search for the queue name I want. This goes to a ServiceQueueObject variable type.
I then map the source data type of ServiceQueueObject.QueueName to IncidentTicket.CurrentlyAssignedQueueName. Later on I map the rest of the elements for the variable Incident and then post the incident using the Submit Incident Ticket element. The ticket gets posted but the assignment mapping never takes. By putting in breaks in the debugger it appears that the right queue name is assigned. Is there something that I'm doing wrong or a different/better way to do this? I might try statically mapping the queue details to the incident mapping too.