SD 7.5 - Submit Incident Advanced Departments Dropdown
So I have this issue in ServiceDesk where we have lots of departments (900+). In 7.1 you can follow instructions (http://www.symantec.com/business/support/index?page=content&id=TECH145559) to modify the SD.DataServices project to get this to work (and it works fine on our Prod SD, which is 7.1 SP1). However, since in 7.5 SD.DataServices is locked down, how do we make this work?
I opened the Submit Incident (Advanced) form from my service catalog, and we're now going on over 5 minutes and it hasn't loaded.
I tried to invoke the GetAllDepartments function from the DataServices.asmx web portal, and I never get any data, since it times out. The other functions work just fine, so it's narrowed down to GetAllDepartments.
I appreciate the assistance!