ServiceDesk

I have been busy trying to figure out which of the SD 7.5 permissions that controls the "add entry" control in upper right corner of the calender tab. It appears that the only group that has this permission is the administrators group (even the change approver and change manager cannot add entries to the calender).

There are permissions specified to add calender schedules but no permissions that controls the "add entry" feature.

What am I missing here? Anyone who knows what I am doing wrong?

Cheeers, Patrik

Hi Patrick,

The permission to "Add Entry" can be controlled via the permissions on each individual schedule.

1. As Admin, navigate to the Calendar tab

2. Select the lightning bolt next to the Schedule you'd like to modify, and select Edit

3. Select the Permissions tab

4. Create or modify a permission to grant 'Allow' for 'Can add entries.'

For example, if you'd like to grant Add access to the 'Scheduled Changes' schedule for Change Managers and Change Approvers groups, simply edit the existing permission for ServiceDesk.Calendars.Changes and grant 'Can add entries.'

I believe this permission was not granted to these groups by default because this schedule was designed to contain the entries automatically created during the Change process.

Good luck!

That's funny, I remember that I looked at permissions for the schedule and when I noticed that it had ServiceDesk.Caledars.Changes permission I never went and looked at how exactly those permissions were configured.

Thankt a bunch...this was really helpful.

Cheer!!!