Workflow and ServiceDesk Community

Hi

I recently implemented the multiple mailbox monitoring processes within SD 7.6.

Now no emails are being processed and I'm getting this error in the log:

Application Name : SD.Email.Monitor
Process ID : 6312
Date :2015/11/04 02:16:20 PM
Log Level :Error
Log Category :LogicBase.Components.Default.Logging.CreateLogEntryComponent
Machine Name : xxxxxxxx
Message :
Process Name: Email Monitoring
 
Model: Exception Handling Model
 
Retrying the following component:
 
Email Count:1
Email From: Not Found
Email Subject: Not Found
Email Body: Not Found
 
Component Name: Get List of POP Messages
 
Component Class Name: LogicBase.Components.Pop3.Pop3ListComponent
 
Component ID: a9e6c7fc-3a25-4a27-ba14-a8fa84354ab2
 
Exception Class Name: Quiksoft.EasyMail.POP3.POP3ConnectionException
 
Message: Error receiving data from socket.
 
Stack Trace: Quiksoft.EasyMail.POP3.POP3ConnectionException: Error receiving data from socket.  ---> Quiksoft.EasyMail.Internal.᝔: Error receiving data from socket.
   at Quiksoft.EasyMail.Internal.ត.ᜎ(String& A_0, Int32 A_1)
   --- End of inner exception stack trace ---
   at Quiksoft.EasyMail.POP3.POP3.Connect(String POP3Server, Int32 Port)
   at LogicBase.Components.Pop3.Pop3ListComponent.DoRun(String user, String pwd, String server, Int32 port, Boolean useSSL, IData data)
   at LogicBase.Components.Pop3.Pop3AbstractComponent.Run(IData data)
   at LogicBase.Core.ExecutionEngine.MultiPathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
   at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)

Any help would be appreciated!

Did you properly configure the port setting to be used for your e-mail server? The error is being thrown because the attempt to access your e-mail server using POP3 is failing.

There could be many issues that cause a failure to connect to a mail server.   Is POP3 access enabled for your mail server and for the account you are using?  Double-check the server name, account name, and password.  Are there any firewalls or ACLs that could be restricting POP3 access from your Workflow / SD server?

I tested the account settings and discovered that the password had expired (it is now set to never expire) I was able to open the mailbox successfully with the settings configured in the system but the error in the log still persists

Julia from Symantec kindly assisted me to resolve the problem and these were the steps that he took during a remote session to resolve the problem:

DIAGNOSTIC STEPS:

Connection to POP was tested via telnet command.
Also tested via Get Pop List component by entering mail server credentials directly. 
Found Get Single Message component was using incorrect variables. 

CAUSE:

Incorrect variables on Get Single Message component. It was pulling settings from ProfileProperties instead of CurrentMailbox. 

SOLUTION/WORKAROUND:

Fixed the following issues with Multi Email Monitor:
1. Get Single Message component was the one where it kept failing.
Email server variables in this component were pulled from Profile Properties instead of CurrentMailbox, had those variables updated.
2. There were 2 versions of Email Monitor (original ad Multi one) running at the same time. Had original removed from IIS, and backed up its folder from Deploy\Release directory to a different location.