SD7 - Installation Errors - Empty SessionID
This issue has been solved. See solution.
KazJim2
October 25th, 2009
I seem to be getting the same error as a few other people on here, except my situation is a little different...
I have accepted the default username/pw combination (admin@logicbase.com) but i still get the Empty SessionID error at the first stage of configuring the Service Desk.
The only thing I can think of is that I am testing on a Microsoft Hyper-V Virtual Machine.
This whole installation thing has been extremely frustrating and the error messages are a little bit 'useless' unless you are the actual developer of the product !
Any assistance gratefully accepted !
Cheers
J
Well, I spent all day
Well, I spent all day setting up a new physical server
Win2k3
SQL 2005 SP2 (on Box)
All pre-requisites met (as per implementation guide)
After the creating Database stage, i get this
An error has occurred at: GetAllPermissions
Error Message: Empty SessionID.
Stack Trace: System.Web.Services.Protocols.SoapException: Empty SessionID. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at LogicBase.Core.Ensemble.UserMan.Userman.GetAllPermissions(String sessionID) at Ensemble.Userman.GetAllPermissions.Run(IData modelData) at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context) at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.DoRunComp(IOrchestrationComponent comp, IData data, TLExecutionContext context)
Exactly the same error as I was getting on the Virtual Server, so now i know it is not related to VM vs Physical ....
Those who have managed to get this installed, what was your secret ?
J
Did you do a complete removal
Did you do a complete removal on the physical box? Check your system logs and see if there are any indication there. I would make sure that WIn2k3 is patched currently as well. Is SQL on box?
I got that same error when
I got that same error when doing an SQL off box installation until I made sure the computer account had rights to the database server.
I'm not really all that skilled when it comes to SQL, but I'd think that with an on-box install you shouldn't have that issue, but I thought it might be worth mentioning.
- Matt
** RESOLVED ** Ok, it turns
** RESOLVED **
Ok, it turns out that if you have an Ironport Proxy server (or, I'm assuming any transparent proxy) in your network, then the Installer tries to pass traffic through it ....
Even if it is explicitly disabled in the IE settings.
as soon as I physically disconnected the Proxy, the install continued perfectly ....
have already reported this behaviour to Symantec :-)
Cheers
JB
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