ServiceDesk

We have a number of Quck Incidents in HD that we can select all of the settings for as well as the 'canned resolution'.  Has anyone been able to do the same with SD7?  It appears that you can enter the classifications, category, etc, but nothing for resolution. 
(i.e. - Quick Incident for - "Clear Ghost User from Database" for the title,  all of the categories, etc are set.  Technician would use template, add user/contact and select Resolve.  The solution that was done would already be populated so that it would not have to be retyped in again.)
Ideas?
thanks
Z

I called support regarding the same thing and was told no, the Close code and solution cannot be part of the template but that they would add my request to the feature request list :)

I have to agree, i could never find a good way to do it either. And i have also been asked by our heldpesk to pass it along as a feature request.

Along with getting last comment into the email notices :(

Ok - thanks guys - I guess it's the 'out-of-the-box' the answer is no. 

Our WF person has been able to add it, with some issues regarding the max characters of 254 that we are still trying to work around. 

Z

We have a default report which shows Resolved/Closed calls and one of the column displays who the Call was resolved by...

I've noticed when we create a call by using the Advanced incident form and then Resolve it straight away, the 'resolved By User' column is left blank in our reports.

I've tried this by both using a Template as well as entering the information manually.

Just interested if you/anyone else has the same problem...?